Fouzia lahmyi

Review of Van der Valk Hotel Brussels Ai...

First I requested a baby cot and it was not in the...

First I requested a baby cot and it was not in the room when we arrived. Then the room that we allocated had large marks on the wall, a damaged closet rail and the bathroom door that did not close properly. We were changed rooms. Then the two nights we stayed, the housekeeping staff woke us up between 8h and 9h which is intolerable when we come to rest. And finally we went to report it to the reception and the only thing they found as a gesture is an upgrade of room for our next stay which is useless since we will never come back seeing the little responsiveness of the hosting team. Only the breakfast is excellent and the staff of the catering team are very attentive, they are adorable. But unfortunately we will not come back only for breakfast in view of all the known inconveniences. Too bad for a 4 star and 140 a night, it's expensive and ultimately zero rest. To flee