Staying here at present , lovely hotel but not wha...

Staying here at present , lovely hotel but not what i would class as a 4star plus , Room nice with a double bed but have 2 singe duvets for it (when asked for a large duvet was told sorry all are used are singles ????)
Also very poor nights sleep on a very hard and uncomfortable bed when I enquired if it could be changed to a softer one was told no all matteresses are the same (looks like 3 nights of poor sleep then