Expected big things from this hotel, as have previ...

Expected big things from this hotel, as have previously stayed with them in Amsterdam,.
Oh dear! Firstly yes, the massive aquarium is impressive, and the location of the hotel is fabulous, right on the river! In the centre of Berlin....but...
After finding only one cup in the room I rang down and asked for another , along with some of those little milk things for coffee, ...decided to go down to the bar overlooking the river, was a beautiful day so as you can imagine i was slightly disgruntled to be told the bar would close at 9 ..on a Saturday.....anyhow went elsewhere for my evening meal...returned hoping to have said cup and milk in the room....nope.
Checked out the next day...perhaps the cup made it to the room? I just wasn't there to enjoy it...