Zach Bell

Review of Van der Valk Hotel Brussels Ai...

This place was horrible. The reception was rude, a...

This place was horrible. The reception was rude, and even swore up and down at me at one point when I requested the electrical issues in my room to be fixed. The food in my fridge rotted and they offered no sympathy or compensation, and even went as far as saying "well I dont know what you want me to do", as if it were my responibilty to come up with a solution. The room was hardly clean, there was food feom the previous guest under my bed, hand prints on the windows, and hair on a towel that was supposed to be clean. The bed was 2 singles pushed together and did not have proper bedding. The "eco friendly A.C." dosnt cool the room at all (24 degrees hole stay), making it impossible to sleep.the furniture was falling apart and the shower was completely cloged and smelt of death. I stayed with a group and many encountered the same problems. Nothing in the neighbourhood except a train station and other hotels. As well as the airport so you can count of out going flights waking you up if you managed to get to sleep in the sauna of a room in the first place. No store in lobby and lacking basic ementities. I will say the restaurant was some what quality with kind staff, that being said it is barley open. Room service ended early, and there was no microwave in rooms. Also no restaurants near by. I stayed here because it was to be a 4 star hotel, but would have been happier camping or in a hostile. Seriously disappointed. Gave it one star because it won't let me post zero.