DISASTER!!!...That's the only word I can use that ...

DISASTER!!!...That's the only word I can use that comes close to explaining the series of unforeseen circumstances that lead me to the Lexus dealership! A good friend and current Lexus owner insisted I visit Regency Lexus, when it unexpectedly became necessary for me to quickly purchase a new Lexus RX 350 F-Sport. With a somewhat preconceived notion of what the Lexus brand was, I agreed to his recommendation. My experience began with General Sales Manager, Ken Wong. I'll remind you that being a first-timer at Lexus, I was feeling a bit cautious being a long time Mercedes-Benz owner. To my relief and pleasure, all of my anxiety vanished after five minutes in Ken's company. He was sincere and authentic. He not only knew his business, Ken also worked out a very resonable amount for my trade-in (German cars are horrible when it comes to the depreciation). As a business owner, I recognized and connected with him immediately. Ken wanted nothing more than to assure me I was in the best of hands at Regency Lexus! My car-quest was then turned over to capable hands of a Product Advisor, Amy Wu. At Lexus Amy afforded me a professional level of knowledge and expertise that was tempered by her friendly, accommodating demeanor. She was able to give a clear understanding of the Lexus brand, it's dependability, features and standing in the marketplace. Car salesman stereotypes aside, there was no pressure here. Rather a simple desire for her to reassure me that Lexus was a very good choice. It wasn't long before I'd picked out my next car! I'm not one who is impressed with perks and privileges. Again, as a business owner, I am impressed with customer rapport and confidence in a product. To me those are key elements in attracting and maintaining a loyal, consumer relationship. I can safely say that experts at Regency Lexus have done exactly that!