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Due to a system change in June, unfortunately, the...

Due to a system change in June, unfortunately, there were still serious problems last week. So they were allowed to wait in the lobby for an hour. We were not even offered a drink after 7 hours of arrival. The next day our room cards suddenly stopped working. Room service was unfortunately not even a minimized offer. I would have expected that you would at least be accommodated with our upgrade. Taking dogs was not a problem. There were also problems with the check out. I expect more from a 4 star hotel. Pity!

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