Eric Crawford

Review of InterContinental New York Time...

Decent hotel. Front of house need to be retrained ...

Decent hotel. Front of house need to be retrained in customer service. Location is about the best thing about this hotel. Don t expect any extra customer service. Don t expect to be recognized for loyalty even if you are top tier IHG rewards. I would recommend the Westin across the street over this property. It should be downgraded from an Intercontinental! Seems like they need new management and more training!!