Bad service! Never join forces! Only focused on mo...

Bad service! Never join forces! Only focused on money and personal gain. If you want to cancel, the communication changes and they become downright hard, businesslike and blunt.
We wanted to cancel our contract but were just too late. As it turns out, the contract will continue for a whole year.
We entered the conversation with the belief that this is a misunderstanding. But no, the only thing we got was a blunt customer-unfriendly response and a reminder plus 40 euros (!!) reminder costs. Really bizarre.