With a friend of ours we took part in the "Hotelak...

With a friend of ours we took part in the "Hotelaktion Berlin" of the Radisson Hotel on July 25th / 26th, 2020. Unfortunately, the promised and included services were not provided. It was not possible to check in from 1 p.m. (the rooms were only ready from 2:30 p.m.), and our friends (room 1208) did not receive a room upgrade. We searched in vain for the bottle of sparkling wine in our rooms, which was offered as an additional service, in both rooms (we had room 1113). Also the promised 2 bottles were missing. Water in our room. Too bad, these really avoidable negative things spoiled our otherwise great hotel visit.