The location of the hotel is just perfect. Our roo...

The location of the hotel is just perfect. Our room on the 4th floor opposite the Berlin Cathedral and on the Spree. Air conditioning set perfectly. There were enough bathrobes, towels and towels available. The bathroom is a bit old, but could be improved with small work. The joints should also be scrubbed again. Bed (king size) was perfect.
The friendliness of the staff was very mixed! From super friendly to bitchy or no idea or disinterest, everything was there.
Especially at the reception I expect friendliness and courteous behavior. But that was only the case with one lady. The cards for the room are also for the elevator ... But they didn't work for us ... After the 5th time at the reception and 20 minutes of unsuccessful elevator travel with other people, I was given new cards with a twist of the eye .... Which then also worked! But why not like that?
The lady at the breakfast entrance also had a bad night and was therefore unfriendly. A shame for such a nice hotel in the location and the prices.