30 minutes waiting time at the check in! Paid 208 ...

30 minutes waiting time at the check in! Paid 208 euros for a double room and our son had to share a bed with us. Extra beds costs another 30 euro and those weren't even available. According to their T&C children up to 12 (!!!) can be expected to share a bed with their parents. We were not impressed. We stay in Berlin several times a year and another 3 star hotel is usually our choice and we are used to much better service all round by them. I really looked forward to the stay in the Radisson, but was very disappointed. The receptionist didn't show any empathy. We will not return to this hotel as a guest.