Why can't my wife get her inhaler refilled? She's ...

Why can't my wife get her inhaler refilled? She's being told it needs a prior authorization. This isn't a new health issue, it's a refill! So someone with asthma under your plan has to go borrow an inhaler? You are closed on weekends with no access to help or getting answers. I wouldn't necessarily call this a health "care" company. It's a discount program that pays nothing until you meet your high deductible.