We are currently still here, the hotel in general ...

We are currently still here, the hotel in general is brilliant and the staff are very good just a few niggles that could be addressed though, that I feel the staff or management haven't maybe tried their hardest. The main problem being the pillows. The pillows are too soft the second your head hits them they go as flat as pancakes. Even with 3 I'm waking up with a sore neck and tossing and turning all night. We were told that's the only type of pillows they have, the staff member we spoke too wasn't too interested in my concerns. I suggested they buy firmer pillows, as I'm sure we are not the only guests that are having this issue. I'm currently using the bath towels under the pillow to give it some hieght. It's a shame as I have no other issues. I'm adding to my review and knocking it down a few stars. The pillow issue was rediculous. I had the 4 worst nights sleep in my life due to the pillows. They compress as flat as pan cakes my neck is now really stiff and to be honest ruined the holiday. I won't be going back to this hotel. Myself and my friend are pretty disappointed at the lack of customer service when we suggested the hotel purchase firmer pillows, it's clear from other reviews the pillows have been a long standing issue.