We stayed at this hotel with a child.

We stayed at this hotel with a child.
One thing is clear to us, 5 stars do not automatically mean that everything is clean and beautiful. We only give 5 stars for the location, the size of the room and the breakfast. We only give 3 stars for staff and cleanliness.
In our bathroom there was long black hair in the shower and on the tiles. And all in all, everything didn't make a very clean impression (telephone, TV was covered in dust, carpet dirty) so we really expected more.
When you consider what the room cost. The bed was very clean, as was the toilet. There are no sockets on the bed and no hairdryer in the bathroom (is separate in the closet)
The check-in staff spoke no German and only poor English, so we had to find out some things ourselves. The aquarium is an eye-catcher, but for us it doesn't make up for the lack of cleanliness. The hotel is really big and central and has so much potential. Really a shame that the cleanliness in the room was saved. We would have liked to have said this personally at checkout. Unfortunately, we weren't even asked how our stay was. Measured by the price (190 euros / 1st night, 2 adults, 1 child) including breakfast, this is a high price and can only be justified by the location and size. For us, however, none of them were worthy of 5 stars.