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Becky Lambert

3 years ago

Cannot fault this hotel in any way! Stayed for 4 n...

Cannot fault this hotel in any way! Stayed for 4 nights with my mum at the end of Feb in a 2 x double room on a high floor (30). Amazing views of the city and the river.

The beds were like sleeping on a cloud - and I have a great tempur bed at home! The pillows and bedding were top class. The walk in shower was huge with fantastic pressure. The room size was massive, especially for the location! Equipped with TV, Drawers, Wardrobes, Safe.

Mini bar is stocked but expensive. We were charged for a water we didn't have but as soon as we queried it on check out it was removed with no questions asked!

The location is perfect for those wanting to be close to Times Square and all the attractions but want a 5-star sanctuary!

There is a subway entrance literally next door to the hotel to 42nd Street Port Authority on the A-C-E line.

The staff were always friendly and helpful, the guys out front were always happy, remembered you, had a chat and helped with bags or cabs! The check in and out was quick and easy. The concierge were helpful with directions. Dialling down to reception was also always answered quickly, politely and any query was answered straight away.

You couldn't hear other neighbours nor the elevators (and we were very close to them!). They almost have a soft close to the doors. We never used our facility fee for food or drink because we didn't have time, but a glass of wine when you got back from a busy day would have been worth it!

We also didn't get breakfast as there's so many places to try. We enjoyed Westway Diner one morning just around the corner on 9th - cheap and cheerful!

If I return to NYC again I will 100% be staying at this hotel. Book it, you won't be disappointed (especially in a high floor double-double room!

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