First of all, I wanted to rate zero star to the Hu...

First of all, I wanted to rate zero star to the Huawei Mid Valley. My niece asks me to buy her a new phone which is Y9 Prime which she saw through Lazada. My expectation was the mobile will come with few gifts as stated in Lazada Huawei Official store. I did verify with the staff what comes in the box and if there s free gifts too. The staff said yes and mentioned what comes in the box. It s a very quick transaction as I m pretty sure what I need. After I paid, I asked where the free gifts are and he said there s no free gifts. I was shocked! He should ve explained it properly! I regret buying this! I should have bought it from online store instead! This is a really bad customer experience. I know you need sales and commissions but don t lie to your customer! What comes around goes around mate!