Tahir Almusabi

Review of InterContinental New York Time...

Nice rooms with great location, However the staff ...

Nice rooms with great location, However the staff dont seem to care at all i have no idea why <br/>I had a problem with the room which was i am with my wife and was given a room with separate beds i was totally ignored (yes its a travel agent booking mistake even though both names were on the booking but the attitude i recieved was dissappointing) <br/>I called and i have been transfered for over 15 minutes then the lady told wait and hanged the phone<br/>Also i was asking about the private hotel cars just a question and the staff was like go to the door bell we dont do that here <br/>He said that over three times and was a bit confortational staring me in the eyes which was really weird just you can say whatever you want professionally no need for an attitude <br/>Very disappointed as i have been a customer at this establishment in many countries <br/>Even my wedding was done at the intercontinental in my country <br/>Very disappointed and this is my first day<br/>I see everyone saying great customer service, when i saw how others are greated with a smile from ear to ear <br/>I dunno if its applicable on all because that wasnt the case with me