Hanneli Tavante Review of Radisson SAS Hotel Berlin
(writing a review while having a miserable stay) -...
(writing a review while having a miserable stay) - Don't even bother staying here. Wait 2-3 years, when they promised a renovation for the rooms. This hotel has SO MANY problems that it should be excluded of the Radisson Blu chain (other brands are fantastic, try the one in Vilnius). Very expensive for the poor quality of service you get. Problems
- No charging stations next to your bed (I was able to get an extension cord at the reception, but still not ideal)
- The room is dirty and dusty. The cleaning staff seem very unpleased at their jobs and the daily cleaning is poor. They won't replace your amenities
- Some staff at the front desk are unwilling to help (some others might make an effort to hear your complaints, and they'll mention the restoration scheduled for 2020). I feel empathy for them, there is nothing they can do besides wait.
- Even though you pay a lot of money, forget about the elevator for the aquarium. You must pay extra.
- 24EUR (promo) or 29EUR(reg price) for a breakfast buffet is ridiculous. Walk to the places nearby to get breakfast.
- The toilet smells really bad. It smells like a public toilet.
- The pillows are the worst. They are mushy and thin. 0 comfort.
- The rooms are small and the layout is not efficient. A lot of wasted space
- Bathroom equally poorly designed
- The lobby is loud and busy during the summer (fine, it's normal) and there are no power outlets to charge your devices in case are planning to do some work in the ground floor
- No minibar (there is a cooler for drinks only)
- Staff will knock on your door for different purposes throughout the day (ex: to deliver a note about the SPA, etc). When it's a paper, just pass it under the door! (Minor complaint, but if you need to work during your stay, be aware)
- SPA closed during part of our stay (another minor, problems happen)
- If after all these problems you think of going anywhere else, the'll charge 90% of what you paid (booked using the official website)
The good part: Excellent location for tourists. Beautiful aquarium (you can see it from the other elevators).
Thanks to the one staff (Bruno) that heard a shortened version of my complaints. I understand nothing can be done right now.
TL;DR somewhere else would be better. Try Motel One
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