Jay Greensill

Review of InterContinental New York Time...

The rooms were fine. The service was appalling. Ha...

The rooms were fine. The service was appalling. Having stayed in other InterContinental Hotels, I expected much more. We were actually asked to take our own suitcases to our rooms on arrival. Concierge was always on the phone, no matter what time of the day and gave no subtle indication that he would be with us shortly, no matter how long we waited. We had to hail our own cab at the front of the hotel because the bell boys were also too busy huddling in their circle and laughing amongst themselves just inside the door. Staff's attitudes in general towards guests were less than attentive and certainly not welcoming. For a top tier hotel in the IHG group, their treatment of a platinum member and their guest was simply not up to scratch.