Chris Kern

Review of Van der Valk Hotel Brussels Ai...

Upmarket looks and good service on front desk, but...

Upmarket looks and good service on front desk, but got given a newly refurbed room (on the 3rd floor which is under renovation). New rooms had dingy lighting. Big mess all over the floor in the corridor with cables and had a builder enter my room with a master key at 6:30 in the morning. Not really what you would expect for a 4 star hotel. They really should close the whole floor, and give customers a better experience. Bar service was also very slow, and checkout for some reason couldn't process my amex card