3 years ago

Unauthorized charges

Unauthorized charges

Originally my friend book three different rooms under her name, we provided three different credit cards. The stupid lady at the desk ended up mixing all our invoices. I got charged twice, two of my friends one did and dint. I have been back and forth with this stupid hotel, I disputed the charges, and even the friend who was not charged called them and still to this day I have not been refunded. They keep sending invoices with no name and not my signature on it.. the most stupid people I have met. Top that I have been paying interest charges ... Usually decent hotels would resolve this issue in a minute, and even offer miles and some not charge for the hotel, but this awful hotel is not one of these one that offer services... Awful, I am filing a complaint and will report this to all Bereaus and BBB.

Breakfast
Add to that the people at the hotel were extremely rude during breakfast, the service was very slow. But I would have sucked in this if the aftermath of this was ok.

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