Katalin Kugler

Review of InterContinental New York Time...

Rooms and facilities were great, location is obvio...

Rooms and facilities were great, location is obviously great, too. They still owe me $70 for two breakfasts, though. I asked the waiter repeatedly why I had to sign any bill at breakfast if it was settled by my travel agency in advance (I also had that written in my booking everywhere). He was like "oh it's just a formality, we don't have a system to cross-check your booking from here". Like what? "If they (pointing at front desk) see that you have already paid, we won't charge you". I was like, okay, not going to argue over breakfast about that. This turned out to be a lie, a week after I left they charged my credit card. It's so unprofessional, I don't think it's even worth complaining to Intercontinental. I mean if they really don't have a system to check their bookings properly, I ain't going to be the one to help them set it up. I just won't stay at an Intercontinental or any affiliate again, and also told my company to pick any other chain when possible. Breakfast choices were poor, but I mean, I could've just gone out to eat, I only ate there cause it was paid for already.