Indradeep Chakrabarty

Review of Complete Roof Systems

Many people write reviews when they just get the w...

Many people write reviews when they just get the work done. Here is a review after 2 to 3 years after the work was completed. Our roofing was done by CRS with the Golden Pledge Warranty for which we paid extra money which provides warranty coverage of 25 years. Our roof started leaking recently and we called CRS and it took them a few days to send out a technician who came by and told that he would have to talk to his boss. A few days later when I called CRS I was told that they are working to get authorization from GAF so that they can do the repairs. Finally, after they received authorization I was told the foreman would come by and do the repairs and then he was a no show. From the time I called in first already 15 days had passed while water continued to leak from the incessant rains. When I called the company to inform them that their foreman did not show up there was not a word of apology or a promise that they would send somebody right over to take care of it but rather they would now talk to the foreman to find out why he did not show up. Warranty is good only if a vendor acts on it. When initially the roofers came out and damaged a lighting fixture and I held back $20.00 they got back to me within a day to tell me that I still owed them $20.00, but it has taken them more than 15 days fix a leaking roof on which a GAF backed 25 year Golden Pledge Warranty was provided. I am not talking about a broken toaster which I can toss in the garbage and buy a new one, but the lack of urgency of part of CRS is appalling.