SMUD

2.9 · 61 reviews
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C
Cole Buzdon
Reviews 1
2020-09-21 13:25

SMUD. WOW. All I am trying to do is set up an acco...

SMUD. WOW. All I am trying to do is set up an account. Ive called multiple times, Ive removed a credit freeze *since ive had my identity stolen* I cant use the online portal, I cannot make it to the office during business hours, and other utility companies have already set up services with me. BUT.....

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D
Dat Pham
Reviews 1
2020-09-18 06:47

First time calling customer service. Judd was bril...

First time calling customer service. Judd was brilliant. Gave his suggestions but went to go check to make sure his advice was correct and if anything was missing. Thats why he gets 5 stars. Overall good customer experience. As a whole company in terms of outages not much different than a corporate ...

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S
Susan Dobie
Reviews 1
2020-08-20 08:54

The weather stripping program is incredible! The ...

The weather stripping program is incredible! The young man that came to my home to assess what could be done to help me save energy and money was professional and knowledgeable. I've always experienced good customer service. Thank you!

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D
Dinsdale Piranha
Reviews 1
2020-08-19 19:24

The customer service staff at the call center are ...

The customer service staff at the call center are first rate!
They are uniformly professional, knowledgeable, personable, and very patient with me.
It's always a pleasure talking to them, and they always answer my questions.
This is one of the best things about SMUD.

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R
Rondale Holloway
Reviews 1
2020-08-04 10:33

I appreciate the customer service, the energy assi...

I appreciate the customer service, the energy assistance program, and the ability to pay my bills with ease. The SMUD rep came to my residence today and he was very polite and helped solve an issue I had for some time and was unaware of why. Thanks so much for such great service! I wish I could obta...

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B
Ben
Reviews 1
2020-07-15 00:43

SMUD usually provides good service but my power ha...

SMUD usually provides good service but my power has gone out for the last three consecutive days! VERY ANNOYING!! I hope they drop the excuses about a blown fuse for three days and get back to providing good service. After all, I don't have a choice for my electric service provider!!

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Z
Z Reyes
Reviews 1
2020-07-10 03:00

Incredibly unhelpful customer service. Computer sy...

Incredibly unhelpful customer service. Computer system charged me twice, when I called to have one of the payments canceled they told me I needed a letter from the bank. Got the letter, faxed it to SMUD, then they said that won't work. They then suggested using the funds for credit on next months bi...

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B
baba mama
Reviews 1
2020-06-08 15:57

Had to drive 25 miles each way in 100 degree heat ...

Had to drive 25 miles each way in 100 degree heat to their office to establish Electric service since they could not do it over the phone (Unlike PG&E). They will NOT accept my Medical eligibility as proof of low income, so I had to submit everything online & wait. Meanwhile I was charged $95 for l...

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M
Matt Nicholls
Reviews 1
2020-06-06 01:03

Just found out I can't put the size of solar on my...

Just found out I can't put the size of solar on my roof that I wan that would allow me to use the A/C more often then I currently do. All because I try to not be a huge energy hog while using SMUDs power. catch 22 much? change your dictator way smud!

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B
Ben French
Reviews 1
2020-05-10 06:42

SMUD has been very difficult to work with. They a...

SMUD has been very difficult to work with. They are a non-profit agency that nickel and dimes their customers to death. They try to get their customers to pay for problems created by SMUD. They damage your property while making repairs and do not fix the damages. They don't return calls and threa...

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M
Mohammad Karim
Reviews 1
2020-04-07 21:40

5 Stars for Diana at SMUD,

5 Stars for Diana at SMUD,
Hello, I am writing this review about Diana, I was so far behind paying my SMUD bills for several months, on 1-Oct-20, I decided to start paying for my Smud bills so I called the Smud customer care phone # and a lady picked the phone said her name is Diana, I was a bit un...

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W
William Klingler
Reviews 1
2020-04-06 12:54

When did smud go digital, I remember when they wer...

When did smud go digital, I remember when they were in trouble for estimating bills and now modern tech gave them total power over everyone.
We have to pay and they know it but during a pandemic and come on people this happens on a weekly basis for me.do you all want to hear the sad story of how ...

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A
Augustine Vogele
Reviews 1
2020-03-28 20:24

Sent me one billing statement by mail and then sto...

Sent me one billing statement by mail and then stopped sending statements. Now telling me I have a past due balance even though they did not send me any new bills or email bill notifications. Tried multiple times to access my account with new passwords they sent twice but still been unable to access...

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J
Jake Weaver
Reviews 1
2020-03-26 17:25

If you can stay away from this company I would.. I...

If you can stay away from this company I would.. I m in middle of filling lawsuit on smud. This company charged my residents 300 dollars. Saying it s from 2015 it s almost 2019 and they can not provide documentation of this so called charge just that I owe it. I m sry I m not going to pay for someth...

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L
Lisa Simpson
Reviews 1
2020-03-21 05:00

Wondering WHY my bill is more than last year this ...

Wondering WHY my bill is more than last year this month when our dryer has been out for the last month and we have been extremely careful about our electricity usage during the higher rate part of the day (5pm-8pm). I second that a lawyer and legal action must be taken immediately because something ...

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F
F Rodriguez
Reviews 1
2020-03-10 17:37

Their customer service is CRAP. When my husband ca...

Their customer service is CRAP. When my husband called in to arrange a payment they said they could ONLY talk to me so I we had to Call back. When I call the following day, they refuse to talk to me regarding the account because it's under my husband's name. WHAT IDIOTS ARE WORKING THERE THAT TOLD T...

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H
Howard
Reviews 1
2020-01-16 11:05

This place is a joke, I have been watching my ener...

This place is a joke, I have been watching my energy consumption way more than last year and making sure I don t cook dinners or leave anything on during the FORCED time of day rate that I am FORCED to have. My bills is about $50 more than what it was this month last year. I ve added insulation an...

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