Z Reyes

Review of SMUD

Incredibly unhelpful customer service. Computer sy...

Incredibly unhelpful customer service. Computer system charged me twice, when I called to have one of the payments canceled they told me I needed a letter from the bank. Got the letter, faxed it to SMUD, then they said that won't work. They then suggested using the funds for credit on next months bill, but that won't help me buy food for Thanksgiving. Not that SMUD cares. PG&E is way better.