When did smud go digital, I remember when they wer...

When did smud go digital, I remember when they were in trouble for estimating bills and now modern tech gave them total power over everyone.
We have to pay and they know it but during a pandemic and come on people this happens on a weekly basis for me.do you all want to hear the sad story of how many civil rights violations will I have before I'm fully back on my feet after 25 years and 15 surgeries.
Lol this country is on a dangerous ledge.
In this critical election year.