Smith Thompson Security

4.8 · 1449 reviews
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caitlyn duong
Reviews 1
2020-12-28 12:33

I have used Smith Thompson for years now. Shoot, I...

I have used Smith Thompson for years now. Shoot, I used them, moved overseas, came back, and returned to Smith Thompson for their service. Actually, you would think I was working on commission for them, since I have introduced quite a few family members to use Smith Thompson as well for their home s...

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Maya Patil
Reviews 1
2020-12-28 09:58

Great company! They have a simple model of offerin...

Great company! They have a simple model of offering a flat monthly alarm fee and no long term contract. We switched and it was the easiest of transitions. We had a tech scheduled quickly to come out and move our system to Smith Thompson. If your looking for a new alarm company, give Smith Thompson a...

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Joan Severson
Reviews 1
2020-12-26 05:39

We canceled service. Our alarm went off twice in ...

We canceled service. Our alarm went off twice in 2 weeks due to wind (we were told) at around 1:30AM. The second time they never even called. We were in master with door locked. After maybe 5 minutes or so we called 911. We called Smith Thompson 10-15 minutes later and they had a recording ind...

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Corionna Moore-Clayton
Reviews 1
2020-12-26 03:35

We have had Smith Thompson Security for 2 months n...

We have had Smith Thompson Security for 2 months now and we have had a great experience. The install was very quick and the installation rep was very professional and personable at the same time. The customer service (for any questions, concerns, etc.) has been great all at a very reasonable price. ...

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Scott Siegler
Reviews 1
2020-12-25 23:45

At $16.95 per month and no long term contract, thi...

At $16.95 per month and no long term contract, this service can not be beat. Fortunately, I have not had to test what happens upon a breakin, but I was very satisfied with the install and response time to follow up technical questions I have had. I had no security system for years and am very happ...

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Jason Hannen
Reviews 1
2020-12-25 07:00

Smith Thompson was excellent. My technician was on...

Smith Thompson was excellent. My technician was on time, efficient and explained everything throughly to me. He explained the different service Smith Thompson offered, but was not push and allowed me to make up my own mind about the level of service that was right for our home. One of the best secur...

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Bryan Gossman
Reviews 1
2020-12-24 23:05

We had two existing landline keypads and the main ...

We had two existing landline keypads and the main panel replaced by Chad. Also, we had 3 indoor motion sensors installed. Chad arrived within the window given for the appointment and was an excellent technician. The installation was quick and professional and Chad was very patient answering any of o...

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peaches k.a.
Reviews 1
2020-12-24 13:05

Smith Thompson has been a good provider for the se...

Smith Thompson has been a good provider for the security system in my home. The technician, Sal came and performed the upgrade of my system. He did an excellent job and explained everything about the process. He was punctual and cleaned the area before he left my home. I would recommend this com...

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Jennifer Salmon
Reviews 1
2020-12-24 04:27

Smith Thompson Home Security recently came out to ...

Smith Thompson Home Security recently came out to install a wireless (not requiring use of a telephone land line) alarm system in our home. Only positive things to share about the technician who came to my home for the install. He was a little early and did call to make sure that was alright, whic...

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Michael Snellgrove
Reviews 1
2020-12-23 14:12

We have been with Smith Thompson for several years...

We have been with Smith Thompson for several years now, both security and pest control. We have nothing but praise to give. If we ever have a problem they do not hesitate to come out and take care of it. Definitely recommend if you are looking.

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David Eck
Reviews 1
2020-12-23 13:46

Overall, I thought they did a great job for a fair...

Overall, I thought they did a great job for a fair price! The rate for monitoring is very reasonable and the equipment, although a bit higher priced than it could be wasn t leased and is guaranteed.

So far, I m very well pleased with my experience.

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julie kline
Reviews 1
2020-12-23 11:54

I really like Smith Thompson and the new upgrade w...

I really like Smith Thompson and the new upgrade with the app. But I am disappointed that I was charged for a new keypad. My original keypad was faulty in that the door wouldn t stay closed. I would think the company would stand behind their product.

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Teresa Crandell
Reviews 1
2020-12-22 18:39

Great price, great monitoring, and no contract! Th...

Great price, great monitoring, and no contract! The technician was extremely knowledgeable, professional and helpful. We love the app that allows us to arm or disarm the alarm system from our smartphones!! Very quick response when I accidentally set the alarm off at nearly 3am.

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David Stockton
Reviews 1
2020-12-22 15:01

I am a long time customer for Smith Thompson. In ...

I am a long time customer for Smith Thompson. In mid February 2021 I called tech support about a beeping coming from my control panel. They could not help me by phone and said they would send a technician out. Unfortunately this was before my wife and I had received COVID vaccinations, (my wife a...

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NWC PM
Reviews 1
2020-12-21 14:28

We've been using Smith Thompson Home Security for ...

We've been using Smith Thompson Home Security for a little over two years now and are very pleased with their service. You can't beat their price and quality of service together. When we mistakenly set off the alarm, they promptly call us. We also recently moved into a new home and new setup and ins...

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J. Donald Jackson
Reviews 1
2020-12-20 09:38

I have used Smith Thompson for security services s...

I have used Smith Thompson for security services since 1997 and for about 1 year for pest control. There is no better deal for alarm monitoring and the service has always been fantastic! Technicians for both services are always very professional and helpful if you have any questions. They stand by ...

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Graham Pearson
Reviews 1
2020-12-20 02:10

We love this company! We have used them for alarm ...

We love this company! We have used them for alarm system monitoring and pest control for 8 years now. They even did a rat extermination 4 years ago for one price and still check on that today for us. We have nothing but great things to say about them and everyone who has come to the house for servic...

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Angie Ross
Reviews 1
2020-12-19 09:30

I was with ADT/Brinks for almost 10 years. My rat...

I was with ADT/Brinks for almost 10 years. My rate went up one too many times and I decided to start shopping. A friend referred me to Smith Thompson and it sounded too good to be true -- a locally based security company that provides the same services as ADT however it never raises its rates. Th...

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Amy Feagin
Reviews 1
2020-12-19 08:23

Friendly, informative, and efficient service. I h...

Friendly, informative, and efficient service. I had done issues because I thought my builder had wired my house a certain way and found out that wasn t true. They helped me problem solve and come up with an alternative to still meet my needs and it didn t cost a fortune!

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Russell Bohannon
Reviews 1
2020-12-19 02:44

Not only are their prices only a fraction of the c...

Not only are their prices only a fraction of the cost of other security systems (and they don't charge you extra for the Uplink system to use cell phone towers), but I was most impressed with their Tech Support department. I called in with a problem with my system and they were very knowledgeable, f...

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Sajjad Kazi
Reviews 1
2020-12-17 17:05

After hour service sucks. No tech service is avai...

After hour service sucks. No tech service is available when the system doesn't work. I installed Smith and in about 4 weeks it didn't work. When I called, no tech service was available.

I am shocked to see owner response with completely false information. My suggestion to user is never ever beli...

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Anand Natarajan
Reviews 1
2020-12-17 13:19

Wanted a reliable company that could handle the fi...

Wanted a reliable company that could handle the fire ant problem that had suddenly come up on our lawn. Smith Thompson pest control team was extremely responsive and were able to schedule us at very short notice. The person who came over was also very efficient, but at the same time made sure to ans...

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A. B
Reviews 1
2020-12-17 08:38

I was a customer in Dallas and jumped on it when t...

I was a customer in Dallas and jumped on it when they finally offered service in Austin. All-wireless alarms, excellent prices, great service, professional installers, and best of all, no contracts. They respond right away too if your alarm goes off - I know :P.

Compared to the usurious garbage t...

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Tinsley Silcox
Reviews 1
2020-12-17 03:09

I knew when I made the switch to Smith Thompson se...

I knew when I made the switch to Smith Thompson security that, based on several friend's recommendations, I would receive superior service. I put that to the test this week. Mid-week my main panel started acting up. I called for a technician and he patiently walked me through what he could over the ...

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Agustina Taufiq
Reviews 1
2020-12-16 15:12

I am a very satisfied customer so far. From the be...

I am a very satisfied customer so far. From the beginning when the technician came to install it the first time, I can see that he is very knowledgeable and professional. We had equipments from a different provider used by the previous home owner, but they were not marked and organized at all. He ha...

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John Moses
Reviews 1
2020-12-16 11:44

We switched from ADT to Smith Thompson last month ...

We switched from ADT to Smith Thompson last month and we are glad we did. The technician who came for installation was good and explained the system thoroughly. I am also glad that there is no "waiting time" before the monitoring team is notified in case of an alarm. Our alarm accidentally went off ...

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Jim Carlton
Reviews 1
2020-12-15 14:42

We recently moved into a new house and had heard p...

We recently moved into a new house and had heard positive things about Smith - Thompson Security from our new neighbors. I contacted Smith - Thompson via phone and spoke with a very nice representative who gathered our info and had a tech out to setup the system within a couple of days. The tech w...

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Kace Phillips
Reviews 1
2020-12-14 21:29

After researching a few different alarm companies,...

After researching a few different alarm companies, I decided to go with Smith Thompson because their installation and monitoring were less expensive than everywhere else. Then, I found out the house I was moving into was already wired with Smith Thompson equipment, so they came to my house to activa...

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Tom Berry
Reviews 1
2020-12-14 02:09

I have had this company for 16 years at two homes....

I have had this company for 16 years at two homes. Great prices and great techs and office staff. It seems that no matter how good a company is, some people gripe for no reason whatsoever. Those who complain are those who have problems with any and everything. This my friends is the standard...

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Josie Tran
Reviews 1
2020-12-13 18:13

I love the price of monitoring service the most: $...

I love the price of monitoring service the most: $16.95/month. Some other company is a few bucks lower but I'm not sure how their equipment and monitoring service work. The technician was very helpful and knows his trade, and he answered all my questions cheerfully. He was quick too. We have had 2 f...

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Lauren Duty
Reviews 1
2020-12-13 00:28

My husband and I have just moved into our new home...

My husband and I have just moved into our new home with a security system already in place. We knew we wanted it to be monitored and shopped the market a bit. We decided to go with Smith Thompson because their price was half of the competitors and we weren't signing a contract! They were easy to sch...

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Chuck Wolf
Reviews 1
2020-12-11 23:30

Chad arrived on-time and replaced our two old keyp...

Chad arrived on-time and replaced our two old keypads, master controller box and backup battery at no charge. He installed a new backdoor sensor also. Chad forgot to show me how to input a new master code and alarm code via the keypad, but Tech Support walked me through the process by phone. Easy...

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Jim Pecht
Reviews 1
2020-12-11 15:58

Had new security system installed by Smith Thompso...

Had new security system installed by Smith Thompson and signed up for monitoring. I would highly recommend. Excellent customer service, professional installation, competitive pricing and reliable monitoring! The best option and value for home security in the Dallas Fort Worth area IMO.

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J Cody
Reviews 1
2020-12-11 03:13

I've had Smith Thompson for many years. I had to ...

I've had Smith Thompson for many years. I had to pause my account for a few months, but recently had them reactivate. I am so glad I did so for peace of mind. I've never had any services issues at all, the technician was professional and courteous. These folks just offer great service all around...

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Sonia Dawson
Reviews 1
2020-12-10 18:43

Love this company!

Love this company!

They showed up promptly to transfer service from ADT. No contracts, reasonable pricing, quick responses. I've used them before in my old home and was happy to bring them into our new home.

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Cindi Cox
Reviews 1
2020-12-10 09:05

Colton calls and gives me an estimated time of arr...

Colton calls and gives me an estimated time of arrival and is always on time. He takes time to listen to any issues I may have, never discounts what I say and treats accordingly. The service I received from Smith Thompson has always been exceptional, but even more so during the COVID pandemic. Co...

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1970rpm
Reviews 1
2020-12-09 04:39

We chose to have Smith Thompson as our security pr...

We chose to have Smith Thompson as our security provider for our new home. I had to reschedule our initial installation date due to scheduling conflicts on our part, but the staff accommodated our request.

Lorenzo called yesterday to let me know he was 30 minutes away and arrived very close to t...

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Sarah Blacketer
Reviews 1
2020-12-08 22:47

Everything Smith Thompson does, it does well. Wher...

Everything Smith Thompson does, it does well. Where other alarm companies will charge an arm and a leg for the most basic of security systems, Smith Thompson offers state-of-the-art home security systems at the most competitive price in the entire market. After already having annihilated the competi...

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Karla Guevara
Reviews 1
2020-12-08 13:28

I ve had Smith Thompson Home Security for several ...

I ve had Smith Thompson Home Security for several years and they ve always been professional and courteous. They re always quick to resolve any issues that might arise. I am glad they switched to a new app that s much more user friendly than the previous. Chad kept us informed of his ETA and was ver...

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Matthew Whalin
Reviews 1
2020-12-08 06:20

Great value for the money! We have been with them ...

Great value for the money! We have been with them for over 5 years now and have done a few upgrades. They are great to deal with and the techs have always been friendly and professional when working in our house. It is a no-brainer to stay with what is working and what makes us feel secure at night!

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Nicollette Cox
Reviews 1
2020-12-08 03:10

The technician showed up on time, he was very poli...

The technician showed up on time, he was very polite and made quick work of the job. He even helped us tweak the settings on the system to fit our needs. He explained how the system worked, and made sure I understood everything I needed to know. He was great about answering questions. After the inst...

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Vinay Mahendra
Reviews 1
2020-12-08 00:44

The service from Smith Thompson has always been aw...

The service from Smith Thompson has always been awesome.
My technician, had called in ahead of time to notify of his time of arrival.
He had a professional and clean appearance. He was wearing a face mask when greeting me at the front door.
He was friendly and courteous.
he took time to answer m...

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Michael Johnson
Reviews 1
2020-12-06 14:33

I called Smith Thompson Security because I was mov...

I called Smith Thompson Security because I was moving and tired of the high prices at a large competitor.. After calling and discussing our options I scheduled the install. Everything from the initial Call to the installation and training was great. Outstanding Customer Service and monitoring. ...

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Jason Smith
Reviews 1
2020-12-06 00:51

From start to finish, it was an excellent experien...

From start to finish, it was an excellent experience. Initially called just to find out information on there security service. The representative was helpful and polite and explained there service in detail with pricing, no gimmicks. I scheduled my appointment and they came out the following week. T...

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