I contact them and i get responses .
They removed my PMI ( Principal Mortgage Insurance ) ,
Although my PMI could have been removed sooner ,
after jumping a few hoops it was removed and
I thought they could have made it even more difficult to
remove - so iam happy that PMI is finally over .
WI...
The worse company I ever had mortgage with. Charging extra $20 are $30 some month for no reason. Saying we did this are that. And couple of time they reported that I send my mortgage late. And my credit score went down. I never send my monthly mortgage late. Once you try to talk to them. They transf...
Rep was extremely nice but my mortgage pmt. was taken out of my checking acct. twice and is still not back in my acct. Which is causing me hardship on me paying my other bills.
The representative was helpful and she provided the best service. She answered my question and sent me the relevant information.
I had a very positive experience with Shellpoint. Any time I needed to speak with an agent, it was always easy and they were very helpful. Their portal was very easy to navigate for payments and keeping up with my loan status. When I refinanced and needed some documentation for the new lender, they ...
Very helpful, answer all my questions in a way I could understand. Thanks. Pictured, my Pride & Joy 1973 Mach-one.
The process of taking advantage of a recast offer has been horrible.
We sent in the required signed document, $300 fee, and the amount we wanted to lay down which exceed the dollar amount required.
The funds have since posted to our checking account and our last statement failed to reflect the new...
Has to be one of the worst companies to deal with. I had a forbearance in motion during the pandemic. Once I requested to start making my payments I was put into a trial period to show I can make my payments. I made all three payments during the trial period on time and now they have reported to my ...
Shellpoint customer service has been exemplary for me! I had lost my job due to Covid cutbacks and they worked with me to keep me in my home and I am now back on track and current due to understanding and ability to customize my loan requirements based on my needs. I would highly recommend them to...
RUN don't walk away! I don't understand how this shady company has a license to service mortgages. Right after the closing, my mortgage was transferred/bought by this company and suddenly hell broke loose. They started to charge me $13 per month for property inspection fee, and that is EVERY single ...