I contact them and i get responses .
They removed my PMI ( Principal Mortgage Insurance ) ,
Although my PMI could have been removed sooner ,
after jumping a few hoops it was removed and
I thought they could have made it even more difficult to
remove - so iam happy that PMI is finally over .
WISCONSIN
Go Packers Go !
The worse company I ever had mortgage with. Charging extra $20 are $30 some month for no reason. Saying we did this are that. And couple of time they reported that I send my mortgage late. And my credit score went down. I never send my monthly mortgage late. Once you try to talk to them. They transfer you to deferent department and no one giving you an answers.
Rep was extremely nice but my mortgage pmt. was taken out of my checking acct. twice and is still not back in my acct. Which is causing me hardship on me paying my other bills.
The representative was helpful and she provided the best service. She answered my question and sent me the relevant information.
I had a very positive experience with Shellpoint. Any time I needed to speak with an agent, it was always easy and they were very helpful. Their portal was very easy to navigate for payments and keeping up with my loan status. When I refinanced and needed some documentation for the new lender, they provided everything I requested within hours on a couple of occasions. They have been the best mortgage servicing company I have ever worked with up to this point. Highly recommended.
Very helpful, answer all my questions in a way I could understand. Thanks. Pictured, my Pride & Joy 1973 Mach-one.
The process of taking advantage of a recast offer has been horrible.
We sent in the required signed document, $300 fee, and the amount we wanted to lay down which exceed the dollar amount required.
The funds have since posted to our checking account and our last statement failed to reflect the new payment. We contacted Shellpoint on numerous occasions and was not given a reason as to why the recast don t showing up even tho the funds were applied to our principal balance.
Last week called and advised we wanted escalate the issue to their voice of the customer to file a complaint.
Per Respa they are required to respond. As of today we have heard back.
I called again today asking about the status of the recast and the complaint we filed. The rep stated she had no record.
I again indicated I wanted to file a complaint. Her relay e was is there anything else she could help with.
She didn t ask for and email address for them to respond ot the complaint.
At this point they are surely in violation of steels guidelines and I am now filing a CFPB complaint and reaching out to my state attorney general.
Has to be one of the worst companies to deal with. I had a forbearance in motion during the pandemic. Once I requested to start making my payments I was put into a trial period to show I can make my payments. I made all three payments during the trial period on time and now they have reported to my credit company as all late payments. I have proof that all payments are on time and they are reporting all my payments as late. My credit has dropped significantly because of my late payments. I have done nothing wrong. I wrote an email to the department because that s what I was told to do. No one has responded and my credit is going down the gutter for doing absolutely nothing wrong. Chase and every other major bank does not do it like this. Horrible company and highly would not suggest. They will not take care of you!
Shellpoint customer service has been exemplary for me! I had lost my job due to Covid cutbacks and they worked with me to keep me in my home and I am now back on track and current due to understanding and ability to customize my loan requirements based on my needs. I would highly recommend them to anyone.
RUN don't walk away! I don't understand how this shady company has a license to service mortgages. Right after the closing, my mortgage was transferred/bought by this company and suddenly hell broke loose. They started to charge me $13 per month for property inspection fee, and that is EVERY single month. I live in a gated community, and there is no record of anyone coming here to inspect the property. After many calls and hours spent on the phone and emails, they basically told me it is in their rights to charge these fees and my house seems to be empty/vacant!! Such a big claim without any proof. Anyways, that was not the end. When taxes were due 6 months later, they forgot to pay it from the escrow account, and I got penalized by the county. Again, many hours on the phone until they fixed the problem by paying the late taxes. I was happy they covered the late charges until I got a letter that escrow account is low, so I have to pay an astronomical payment or increase $1500 per month until it balances out. I also got a letter from them stating that any additional payoff statement other than the first one is going to be $300 per statement!!! Who charges for payoff statements?? It was then that I said to myself enough is enough. I contacted Chase Bank and refinanced in 4 weeks. Best decision of my life. Sometimes it's better to pay $7,000 and walk away from such shysters before you lose your sanity or credit scrore.
shellpointmtg.com
