E Q Review of Shellpoint mortgage servicing
RUN don't walk away! I don't understand how this s...
RUN don't walk away! I don't understand how this shady company has a license to service mortgages. Right after the closing, my mortgage was transferred/bought by this company and suddenly hell broke loose. They started to charge me $13 per month for property inspection fee, and that is EVERY single month. I live in a gated community, and there is no record of anyone coming here to inspect the property. After many calls and hours spent on the phone and emails, they basically told me it is in their rights to charge these fees and my house seems to be empty/vacant!! Such a big claim without any proof. Anyways, that was not the end. When taxes were due 6 months later, they forgot to pay it from the escrow account, and I got penalized by the county. Again, many hours on the phone until they fixed the problem by paying the late taxes. I was happy they covered the late charges until I got a letter that escrow account is low, so I have to pay an astronomical payment or increase $1500 per month until it balances out. I also got a letter from them stating that any additional payoff statement other than the first one is going to be $300 per statement!!! Who charges for payoff statements?? It was then that I said to myself enough is enough. I contacted Chase Bank and refinanced in 4 weeks. Best decision of my life. Sometimes it's better to pay $7,000 and walk away from such shysters before you lose your sanity or credit scrore.
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