We visited their Porsche dealership. Wifey wanted a Cayenne so we can be an all Porsche family. We were stuck in the back no one came to help them after 45 min they closed. We are now owners of a new Q7.
Go somewhere else to buy a car and for Warrenty service! I bought a Porsche somewhere else that gave me a much better deal. Being a Pasadena resident, I gave them first opportunity. Regarding Warranty. It's been over a year that I have been waiting for them to replace a defective part. They kee...
Customer service on the top of my list. Smiling faces everywhere
Rusnak Audi is excellent in both sales and service departments. Staff consistently works as a team.
5 Stars all the way! Rusnak Auto Group is an excellent and professional company in Pasadena. wonderful and stylish Mercedes Benz cars. I use this company in the future to buy a Mercedes Benz car. thanks
Wow what a joke these lot are I called to buy a car and a lady said she would ask about the car but she never called me back and then I called another sales man, Claude, who took his sweet time to attend to me. He pulled my credit without inquiring if the car was available or not. He then sent me...
Rusnak is the place to find a top quality automobile.
Only buy my cars here. Strongly recommend everyone here is knowledgeable and friendly. Except at Porsche for some reason
Excellent customer service (Alex), fantasic vehicles
Very helpful and knowledgeable people. As with any dealership of luxury cars you might expect that they might not take you seriously if you walk in off the street wearing average clothing. I found that in my situation, taking the time to speak with a salesman, allowed me to preorder the car I want, ...
I used this company for the first time but a wonderful experience. I definitely use this company in the future to buy a Mercedes Benz car. Thank you so much, Rusnak Auto Group.
My 2nd car. Always a wonderful buying experience. So helpful, friendly and professional staff. Thank you so much Rusnak Auto Group...
From purchasing my Audi to the regular service check ups, my experience has always been stellar. Wonderful staff and super clean customer lounge.
A+, very smooth, professional, and easy to deal with
Great dealership. Easy to work with. Salesperson Abraham did a good job finding me the right car for the right price. Very honest
Got my 1st BMW from Rusnak, wonderful experience all around. Drew Sebring the man over there, he took great care of me and I would recommend him and Rusnak to anyone who's looking for a car.
Multi high-end brand dealer near old Town Pasadena, Jag, Porsche, Rolls-Royce, Bentley and Audi
One of my friends was looking for a F-Type and she asked me to take her to Russnak in Pasadena since she knew exactly what she wanted and that dealership had the car and color available on their lot. She called the dealership while letting them know that she was coming over and making sure that the ...
Worst car buying experience. Unprofessional unapologetic staff. DONT WASTE your TIME or MONEY. Very Disappointing for a Porsche dealership. Thousand Oaks location. Epic fail.
I am very unhappy with the way Inland Empire Hyundai handled my paperwork of my trade-in. several weeks have passed since I purchased my new car, traded my old car in, signed the release of liability, and weeks later I'm still the registered owner of the old car, according to DMV. What takes so long...
serVice eas abive and beyond expectations and i expect a lot.q
Great place to buy cars, service and parts ! A classy dealer
My husband purchased a 911 from Steven in December. Steven knew we had a 2 year old at home and limited time so he drew up all the paperwork and personally delivered the car to our house so that we could finish signing the documents at our kitchen table. He even programmed the garage door in the c...
Place is expensive and nice to window shop but if you have the $$$ to throw down this is your place..I go to push myself to forward my progress in life..I'll be able to afford one of I'd like to if I just stay focused..keep pushing forward peeps..
very latest and great experience with Rusnak Auto Group. Very helpful and knowledgeable staff. I highly recommend them and will definitely use them again.
Look for Adrian if you are shopping for an Audi. He is the most knowledgeable car sales person, that will let you decide without pushing.
I was a little nervous as a first time buyer, but buying the car and the whole process was easy, I called the dealership and let them know I was coming in an hour, and they got the car ready, the representative I was going to be talking with called me shortly after to touch base, and when I got ther...
Audi Pasadena Rusnak is the beat Audi dealer I've been too. Ian has taken great care of me and my family whenever I go there.
I know there's always a story behind a dealer but these guys are at Rusnak Audi are the best .
Ramsey is on top of his crew , and Ian and Ramsey did a great job . If th...
I like how Rusnak does business. I found Maserati there. They can put you in your favorite automobile and maintain it for you. Need I say more?
A gentleman named Tim was exceedingly helpful in attending to my questions on a recent unplanned visit. He was walking by and I asked him a few questions. He spent a good deal of time on something that was out of his way and not necessarily his issue, but I was amazed at his kindness. Thanks, Tim!
5 star on the way. Very pleasant experience with Rusnak Auto Group company. The staff is very honest and friendly. I definitely use this company in the future for buy a mercedes benz sl 550 car. i highly recomnned them to anyone.
Great team there. Everyone is so help and seem to go out of their way to help.
I purchase recently a beautiful and stylish mercedes benz sl 550 car from Rusnak Auto Group company. They were prompt, knowledgeable and very thorough. I highly recommend them to anyone.
Detailed explanations and real expectations on the car performance.
OMG. Rusnak Auto Group is Very experienced and a professional mercedes benz sl 550 car sell company. I am impressed i use this company. I highly recommend to friends and family
Great place to buy a car and there is a bit of candy while u wait!
my favorite place, cleo, and stephen are the best.
cleo always do followup on the repairs done to your car, and she wants to be sure you are always happy, stephen always go out of his way to make sure you get the financing for your dream car, he always finds ways to help you even when the odds are...
This is the worse car service center I have ever been to.
I have been here many times.
Let's start with what they do well, to be fair. Raffe is extraordinary: responsive, courteous and effective . Melody is always courteous. Drivers are courteous. They pick you up and drop you off. They someti...
Take the care here for service. Ian and Vince are the ones you need to connect with for great service and trustworthy advice.
One can freely try to sit in any cars like Bentley, Rolls Royce etc.
Update; I have originally given them 5 stars. Everything was great, got my Maserati back no problem. Once I left the dealer my car didn't have no sounds from the radio, GPS, nor Bluetooth work. I called Andrew back to see what happened? his answer was "well we didn't do anything to the radio or conn...
Who enjoys going to get a car fixed? RIGHT!
BUT ... If you have to go, why not go to a dealership that: 1. KNOWS your car, 2. Has well trained service personnel who are trained on your specific vehicle, and 3. Treat you like they want you to return.
I had a RECALL on my AUDI ... CATALYTIC CONVE...
Great service. They were out of loaner cars so they actually set up and paid for me to have an Uber ride to and from the service dept.
Top notch service. Best Audi service center I ve been to in SOCAL.
They were under construction when we visited. Seems they don't have a lot of high-end vehicles and we were steered to the used executive models. This was not a luxury experience I expected from the BMW brand.
Great place for repairs. Professional, efficient and friendly. I have had my car serviced here a year ago and was very happy with the service. This time, I had lost my keys and needed to have it replaced. I called another dealership and they needed to keep my car from 2 to 5 days and have my key m...
Maserati hired our coffee company, Conscious Bean to provide an organic coffee cart for the launch of the MC20 at Rusnak Auto. It was an absolutely beautiful showroom with an incredible selection of vehicle. Very impressive location.
Had a great experience with here , had a hard time with ACH payment due to banks issue (cash is key for down payments in my opinion) and here did everything they could to help out as much as possible. Very casual experience, Ivan Perez was really professional, patient and a great help. Tom helped ou...
We bought our car , months ago here. It was painless. I just got my oil changed or as well. I was able to walk home, because it does take a while. I am glad we booked an appointment ahead of time. They took 2 hours to get my car done. The time before last there was a mess after they worked on my ca...
The way they treat you in the service department is not how they make it seem when you buy the car. I have a car that has not worked properly for 6 months, and they keep giving me the runaround even thought I have been in person multiple times to get it fixed. "We dont have the part - We dont have t...
Great candy store for luxury cars. Good car service, easy to get an appointment.
My experience with Rusnak was excellent as usual. Rusnak accommodated my last minute change of appointment dates and the service was accomplished on time and on budget. Even though my regular service agent was on jury duty, she had everything already in the computer for the guy that actually handl...
From the minute I spoke with Eric Satchwill at Rusnak Porsche Pasadena, I knew he was not selling me, he was a Trusted Advisor. Good advice, amazing experience and was calmly candid. Which was really cool for a change when trying to buy a car. Found the right Porsche for me and most of all was right...
Very pleasant experience with the Rusnak Auto Group company. I am very happy with their Mercedes Benz car services. I highly recommend them to anyone.
The sales manager Ray is a POS. i purchased a BMW I8. i Drove Down to California from another state and when i was purchasing the vehicle i told them i wanted him to pay my sales tax from my state which is idaho at 6% and they said they would do that. well when i signed the contract i didn't really...
My experience with the Rusnak Auto Group was very positive. very experienced staff and wonderful service! i Highly recomnned them to anyone.