Royal Mail

1.8 · 29 reviews
K
Kasia Kozlowska
Reviews 1
2020-09-13 15:57

Terrible customer service and long waits. I often ...

Terrible customer service and long waits. I often frequent this awful place as its close too work. All staff are extremely rude, slow and un-helpful.

Today a worker approached me as I was waiting in the queue to post a free item back to ASOS to use the self serve machines. At this point I notice...

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Ekaterina Gggg
Reviews 1
2020-07-26 10:12

The laziest postman I have come across in London a...

The laziest postman I have come across in London and I resided in 4 various locations throughout the city. He can't deliver either a 16x16 cushion pad as "it's too heavy" or a 250g shea butter package as "it's too large". SERIOUSLY??
Even Zimbabwean mail is more efficient than this slow and lazy Ro...

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A
Alice L
Reviews 1
2020-06-16 22:04

I am highly disappointed with this post office, pa...

I am highly disappointed with this post office, particularly as I have always highly regarded the service of Royal Mail. I went to collect my parcel after I had received the your parcel is ready to collect email . Once there I was told I could not pick up my parcel without having the red card, desp...

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Sebastian Garda
Reviews 1
2020-06-06 16:11

Very unhelpful staff I ask for receipt he just lau...

Very unhelpful staff I ask for receipt he just laughed at me and almost threw parcel at me saying no receipt! that I can go somewhere else to get one! Extremely rude staff lazy and unprofessional! And I need to deal with that!! ??

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Julie Lin
Reviews 1
2020-05-12 00:40

Incredibly rude staff. Literally laughed at me whe...

Incredibly rude staff. Literally laughed at me when I was trying to explain that I was using my middle name (which was on my parcel) instead of my legal first name, despite both names being on my ID. Then called his colleague to also come laugh at me??? Who does that. Never been humiliated like this...

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kirsty armstrong
Reviews 1
2020-04-26 00:57

They don't leave you a card when they take your pa...

They don't leave you a card when they take your package away, meaning when you go to see what you need to do at the collections office, you are met by very rude, very slow, abrupt staff who don't care about you or your package. You can't get your package and it is returned to sender!

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W AAli
Reviews 1
2020-04-11 19:03

Shame on the name, rude staff, false delivery atte...

Shame on the name, rude staff, false delivery attempt, should close down soon, waste of time, while there saw other people getting upset too so i am not alone unhappy , showed me my parcel but refused to hand over even all IDs presented because red card was not left but received email that parcel r...

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GABRIELA SIPOS
Reviews 1
2020-03-24 23:31

Opening times are incorrect as they are open on Su...

Opening times are incorrect as they are open on Sundays 1100 am to 1400 pm.Don t know why so many bad reviews as i always use this office even though i have one close to where i live.staff are always trying to help,no waiting time and no confusions.i would say give it a try before making an opinion ...

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R
Raavi
Reviews 1
2020-03-15 18:08

Few of the staff know what they are doing. One of ...

Few of the staff know what they are doing. One of them is downright incompetent and abusive to customers on top. They looked like they were on drugs, wouldn't let anyone speak and kept speaking gibberish and not getting anything done. I avoid it as much as possible.

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Lena Smith
Reviews 1
2020-02-08 16:09

I ve just left the office. Highly unprofessional a...

I ve just left the office. Highly unprofessional and unhelpful staff. Man working there on his shift screaming at me all over that it s not possible to pick up my parcel as it s locked( and he can t open it?) throwing my phone when I m showing delivery confirmation. This kind of behaviour is unaccep...

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Ed Hodges
Reviews 1
2020-01-17 22:49

Even for the Royal Mail, this customer service cen...

Even for the Royal Mail, this customer service centre is terribly inefficient. Thats probably because they don't seem to place any emphasis on their customers satisfaction. The staff plod from the computer to the collection depot at a snails place and despite being a large space, they only ever seem...

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