Alice L

Review of Royal Mail

I am highly disappointed with this post office, pa...

I am highly disappointed with this post office, particularly as I have always highly regarded the service of Royal Mail. I went to collect my parcel after I had received the your parcel is ready to collect email . Once there I was told I could not pick up my parcel without having the red card, despite the Royal Mail website stating that the email copy I was using was acceptable. I was rudely dismissed and not given any proper reasoning for this decision. I was told that the only way I could collect my parcel without the card was to book for a redelivery, which is completely untrue. Once I returned with the red card the man entered the exact same details as stated on the email I had previously shown him, and gave me no reason as to why he could not have used these details previously to collect my parcel. Overall, very rude staff who go out of their way to be unhelpful.