Purple

3.8 · 196 reviews
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Kevin Gardner
Reviews 1
2020-09-25 12:09

Staff were really helpful and did a good job expla...

Staff were really helpful and did a good job explaining the features of the mattress. They were perfectly willing to let us lie there for as long as we wanted to help form an opinion about the mattress. The only thing that might be improved would be moving the showroom to a more private location. It...

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Kenneth Applegate
Reviews 1
2020-09-23 12:12

Absolutely horrible customer experience. Still pa...

Absolutely horrible customer experience. Still paying on a bed that was returned 2 months ago. DO NOT DO BUSINESS with them especially if you're going to finance the bed - Their finance company, Affirm, is the worst. There is not coordination whatsoever and more than likely they will not even rea...

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Becky D
Reviews 1
2020-09-17 11:45

We bought a purple 4 from this location. Our shopp...

We bought a purple 4 from this location. Our shopping experience was great. No high pressure and they gave us a great deal!

The mattress took some time getting used to. At first it almost seemed too hard! But in reality it was our bodies readjusting to a mattress that supports. After two weeks it...

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Troy Coffelt
Reviews 1
2020-09-17 04:42

This is a review for their pillow after my first n...

This is a review for their pillow after my first night of use. The pictures I posted are the pillow itself, no pillow case. One side has a zipper to expose the inside of the pillow.

I laid propped up for awhile watching TV first. This pillow felt amazing. It's soft and squishy yet still support...

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Donna Spinelli
Reviews 1
2020-09-16 22:20

There cannot be any nicer to deal with. When I say...

There cannot be any nicer to deal with. When I say being in the service industry for over 50 years; this company, Purple could not be easier to do business with. From my initial purchase of the Purple sitting pillow, which when received since I was just so small and bony it did not work for me and I...

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Kristie Ovard
Reviews 1
2020-09-13 20:11

I love my Purple mattress!!! Everybody is differen...

I love my Purple mattress!!! Everybody is different and of course has different preferences obviously! Some people might not like the purple mattress but I know that I love it! They give you a 100 night trial so you can see if it works for you, if it doesn't they'll come pick it up. Best purchase I ...

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Shaun Johnson
Reviews 1
2020-09-10 14:35

This sounds so cliche, but our Purple 3 Mattress r...

This sounds so cliche, but our Purple 3 Mattress really changed me and my spouses life. We were sleeping on a bed that we had just bought 4 years previous, and we were always aching. After switching to the purple, we have had the best nights sleep in our entire 11 years of marriage. We are no long...

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Ahmad Kareh
Reviews 1
2020-09-07 03:13

I was excited to get the pillow, and I m very disa...

I was excited to get the pillow, and I m very disappointed. When I first got this pillow I thought to myself that there is no way it could be that shallow, I went online and found out that it used to ship with an inflatable base. I called the company and the rep recommended that I stuff it with a bl...

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Shaherizad Parse
Reviews 1
2020-08-22 10:35

We're from Montana and are only in town for a few ...

We're from Montana and are only in town for a few days, so my mother didn't understand why I was wasting an entire afternoon driving her out into rural Utah just to look at a mattress. However, after seeing and trying out the Purple mattress, she no longer feels the afternoon was wasted.

We had n...

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Danyon Greymoon
Reviews 1
2020-08-21 20:59

I'm really glad I went to the physical location to...

I'm really glad I went to the physical location to test out my purple mattress. I didn't know that they were made in Utah, but I was super proud when I found they were, in once I had enough money to purchase one I really wanted to test it in person. The store was a lot smaller than I thought it woul...

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Janet Thaeler
Reviews 1
2020-08-21 15:33

We have had our Purple mattress for over a year no...

We have had our Purple mattress for over a year now. After the initial adjustment we love it. Luxury mattress at a reasonable price. On my blog Newspapermom I detail the cost of buying everything and it's only about $1500 for a queen with mattress, protector, base and sheets! Half or less than our l...

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Eddie Costa
Reviews 1
2020-08-18 17:30

I have tried all the rest...Brooklyn, Casper etc.....

I have tried all the rest...Brooklyn, Casper etc..purple to me was the best. I love the cold feeling bed. The way the bed holds my body just can't be beat....The customer service was really good with answering all my questions. I knew I was keeping the bed on day 3...I can't sleep on anything else n...

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Trevor Tolman
Reviews 1
2020-08-02 01:32

Mixed review. Was really excited to try the mattre...

Mixed review. Was really excited to try the mattress, but decided to cancel the order. At no point was it made clear to me that there was a several week delay, until I asked for an update. I could have avoided the waste of time, and gone elsewhere immediately. However, they were quick to cancel my o...

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Ms Stoker
Reviews 1
2020-07-23 03:41

Worst matress ever. We ordered the original after ...

Worst matress ever. We ordered the original after reading several reviews and were very dissatisfied. This matress support is not long lasting. It was good for about 4 months and then the foam just started compressing and losing its support. The gel matrix is not cooling as advertised. We wake up ni...

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Ryan Prescott
Reviews 1
2020-07-19 11:41

Be aware that the company will charge you for any ...

Be aware that the company will charge you for any "promotional items" you should select when ordering if you return the bed. The promotional pillow is too thin and not worth ~$100. I would advise declining the promotional stuff unless you know it's something you want or read a review that convinces ...

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Trevor Hanks
Reviews 1
2020-07-19 00:19

Terrible mattress. The buying experience was fine ...

Terrible mattress. The buying experience was fine except they forgot to mention an important detail about the factory sale voiding any trial period. The main problem is the purple 2 mattress is awful. It's the worst mattress I've ever slept on and I've slept on some bad mattresses. I would just retu...

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Alex Parker
Reviews 1
2020-07-18 01:12

Stopped by to try out a mattress before we bought ...

Stopped by to try out a mattress before we bought it. Weird location in the front of the customer service area. Crowed with only 8 people there trying mattresses....should may be get a storefront to showcase the now expensive Purple mattresses. In a positive note, I tried the mail order mattress ...

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A. Gibbon
Reviews 1
2020-07-13 04:06

Oh Purple, you did not disappoint! We really want...

Oh Purple, you did not disappoint! We really wanted to be able to physically try out these Purple beds before buying one. Thankfully we live near enough we could take a little journey to try it out! The staff was very sweet & helpful, giving us each a little purple squishy toy that shows you what...

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billye bobby
Reviews 1
2020-07-05 06:35

RUN! They fill their beds with plastic powder and ...

RUN! They fill their beds with plastic powder and they will not take a return even though my son has breathing issues. I purchased one and then I read about the white powder they put in the beds. My son was having breathing issues. They denied my return.

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Matt Simpson
Reviews 1
2020-07-03 14:46

Buyer Beware -- Mattress is very very firm; if you...

Buyer Beware -- Mattress is very very firm; if you like sleeping on the ground you will love this mattress. Was also sent a used / damaged platform base -- the box was open and platform all scratched up (probably why they are running a special $100 off platform base). Dealing with their customer ...

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Kevin Anderson
Reviews 1
2020-07-03 12:23

My wife and I had a rocky start with Purple origin...

My wife and I had a rocky start with Purple originally. We decided that purple was the perfect matress for us. We were under some time restraints with a new home and new sleeping arrangements so we spoke with a sales person who told us we could potentially pick up our mattress.(they don't do that an...

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Emily Hopkins Johnson
Reviews 1
2020-07-02 22:35

The Purple Mattress was not what we expected and n...

The Purple Mattress was not what we expected and not a great mattress. We had great service from Purple thru the entire experience (including returning it for a full refund during the 100 night trial), but the Purple Mattress wasn't everything they said it was. My husband is a side sleeper and conti...

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Steven Bowers
Reviews 1
2020-06-18 01:54

Bought their purple pillow. I m a side sleeper so ...

Bought their purple pillow. I m a side sleeper so I used the booster with it. It was awesome.. until the booster went flat. They quickly sent me 4 more boosters!! Then... all 4 of those went flat. Now that I m out of my 100 day trial period, they recommend I buy another pillow to put under it becaus...

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Bobbi Palmer
Reviews 1
2020-06-10 12:20

My husband bought us one of the new purple.2 mattr...

My husband bought us one of the new purple.2 mattresses for Valentine s Day, as our current mattress is really starting to cause us pain. We were told 7-10 days until we would receive the mattress, and to watch our email for tracking information. We never got a tracking number so we called after 10 ...

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Creative Greenlight
Reviews 1
2020-05-28 12:45

Bed is good but the sheets are TERRIBLE. Way too s...

Bed is good but the sheets are TERRIBLE. Way too stretchy. With a comforter on they always just slide right off all night. They don t have enough girth to stay on at night. Honestly, our bamboo sheets from amazon fit way better and feel way better and we re $42 instead of a whopping unreal $99. They...

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Daniel
Reviews 1
2020-05-27 18:10

Great help when trying out the queen mattress with...

Great help when trying out the queen mattress with the power base. Super awkward because all of their test beds were in the same room as all the desks for their employees. Not very private at all when you'd want it to be for trying out mattresses.

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Juan Morales
Reviews 1
2020-05-25 15:48

I tried both the purple 2 then the Purple 3 both g...

I tried both the purple 2 then the Purple 3 both gave me deep lower back aches and when I tried to return the second mattress they would not accept because it was less than two weeks over the timeframe but did not offer any solution either! terrible product does not distribute pressure better than ...

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Christina Heath
Reviews 1
2020-05-23 11:59

This place is a combination of a mattress testing ...

This place is a combination of a mattress testing site and a call center where orders are received. The service here was great! Unfortunately, we were unable to go home with a bed in the same day... but we were able to have a lot of our questions answered and test out the Purple Bed. The Purple B...

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Mae Larson
Reviews 1
2020-05-19 23:50

Both my husband and I have constant back pain sinc...

Both my husband and I have constant back pain since we got the purple mattress. On top of that, I have started having shoulder and hip pain while I sleep. Of course, it was about 20 days after the trial date that we started suffering. It has just gotten worse. We have had the mattress less than ...

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Chris LeBaron
Reviews 1
2020-05-17 11:17

BEWARE!!! STOP!!! Go get a Puffy Mattress. Purpl...

BEWARE!!! STOP!!! Go get a Puffy Mattress. Purple's 100 night guarantee isn't true. If you want to return it, good luck! Their customer services is horrible and you're stuck with your mattress. It's great the first few weeks then you'll start waking up with aches and pains all over your body!

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Waynard Schmidt
Reviews 1
2020-05-16 12:57

Absolute trash company. Spent more than $6,000 on...

Absolute trash company. Spent more than $6,000 on top of the line mattress and powerbase, after 2 weeks of no contact I had to call them. After calling, they explained they didnt have any powerbases to ship and I would be waiting an undetermined amount of time to get them. BAD BUSINESS!!! STAY F...

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Kira Oxborrow
Reviews 1
2020-05-15 02:08

We purchased two mattresses and a power base. Spe...

We purchased two mattresses and a power base. Spent over 3k. We waited almost a month and then wrote them to ask why our items haven t been delivered. They responded saying it wouldn t be delivered until August. They never said this when purchasing that we would have to wait until August or I wo...

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Matt Dean
Reviews 1
2020-05-08 19:36

Angela helped us and did a nice job. She patientl...

Angela helped us and did a nice job. She patiently answered our questions and invited us to try all the samples. Showroom is in transition and was much simpler and smaller than I expected. Sounds like soon the temporary setup we saw will be updated soon.

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