My wife and I had a rocky start with Purple origin...

My wife and I had a rocky start with Purple originally. We decided that purple was the perfect matress for us. We were under some time restraints with a new home and new sleeping arrangements so we spoke with a sales person who told us we could potentially pick up our mattress.(they don't do that anymore) or have it expedited because of the time constraints. Anyhow they took our payment told us it would take a few weeks to actually make the mattress and they would call back in regards to either pickup or shipping. (We live close to their factory by the way.) Anyhow we never received a call back from our salesman and upon speaking to customer service our original estimate on when it would be ready was weeks off. After explaining our situation that we were basically going to be sleeping on the floor, to a customer service representative they shipped our mattress in less than 24hrs. Just arrived. Haven't slept on it yet but am very optimistic about the way they handled our complaints after their salesman misinformed us. Thanks for having integrity. Looking forward to our pillows in the next two months!
Kevin.