PCEL

Extensive catalog of computer parts, good prices and good customer service

Many times you cannot find what you need and customer service leaves a lot to be desired

Excellent electronic assortment and at a good price

Sometimes you have to wait pa Dias reminded you get your goods

Okay, only sometimes they have too many customers and not enough employees

Employees take care of you reluctantly, they are all bitter maybe they earn very little or mistreat their employer, I do not know, excellent assortment in the store

They have many computer brands and their accessories

They have good assortment and very good prices. But the counter sale system can be improved.

Equal prices and sometimes much better than those given to wholesalers but available to the public.

I do not know but some of those who attend there. They do not serve very well that we say
Sometimes I get the impression that they give you the same treatment as in social security.

One of the most complete stores in terms of communication technology. PCEL started online and after a while, he decided to open his store. However, the charm did not last long and currently its strength is the sale of equipment through the Internet.
If you are looking for some technology, PCEL is the best option,

If you want to buy some technology equipment and that it is guaranteed. do not hesitate to buy on Pcel. Ideal to carry out this type of transaction.
But beyond this! You can't speak pretty of the place.
The experience lived there is disastrous!
Extremely unpleasant. Employees always busy doing something. And its strictly limited functions since if you want something. You have to go directly to the person who is in charge of that department. Nobody can advise you who is not in charge of that area.
The idea of selling and earning no matter what, from the owners. It is very clear in this place. Their disorder looks very evident, they use the place as a sale and a warehouse at the same time.
All piled up, and without visualization to articles that are on display on one of its sides.
It is not recommended at least ... unless you are going to buy something that really Urges you.
In short, they do their buying and selling method through social networks and the official website.
As a tip! Buy your product (separate) from online. And just attend to pay and pick up your product, something that will do, that you do not notice the mess there.

You should have an express box, it takes a long time to charge one

They do not validate the guarantees carry a speaker because they failed and supposedly they checked it and they had nothing wash their hands, I do not recommend buying them there, many things are very expensive

It's fine but they sell things that know that the lot is bad

Excellent variety of products, in some cases with very competitive prices. However, customer service is appalling, in guarantees it is depressing to see the time and quality of care received. Your goal is definitely to sell. Pray to God that something defective will not come out or you will live in your own flesh a dreadful Via Crucis.

I delay in arriving my purchase and the employees do not take care of you well

Good prices, good customer service, high response rate, high quality and quick purchases.

Upon entering it is full of boxes everywhere, it looks like cellar. There are no indications of where you can pick up the products you bought previously, you have to walk asking the workers that you are lucky enough to find available.

Excellent place to buy from computer accessories to complete equipment.

Good selection of accessories and a large customer service area, the only detail is that it is usually all piled up and makes it difficult to look for things.

They get everything you want, but the vatos of the store are playing and throwing the pieces, if you buy something there make sure that what you ask is in good condition.

Business specialized in computing and technology, has a variety of brands and good prices. The attention system is not very good because you have to wait for an executive to have access to information. The space is small for the amount of merchandise they have. The lines for payment are often long.

Technology place where you find everything from electronics, laptops, computers, memories, cables, etc. You can check the pcel page to see stocks or order online

All the service of Pcel is excellent only the bad thing is that they chose to send my order partially for the worst parcel of world "Redpack" they are taking more than 1 week to deliver my order.

Good products. It is always full and very crowded. They should have more staff to flow faster in and out of customers.

Very unstable service, bad customer service phone, they have many problems in their online store, you can get to have the following problems: that they send your items to another address and another name, that they sell you items that do not have in existence, that make you wait 15 days or more to submit your article, consider other options before making a purchase here

If they remodeled a little more the place would be more attractive to the customer. I have already purchased several items but there are times that prices vary when you are in the store but just like from home you can ask for the chat, but in general very well.

First option before going to the Plaza de la Tecnologia.

I CAN'T BELIEVE THAT THE INTERNAL TEAM OF PCEL DOESN'T KNOW HOW TO ADMINISTER IT;
* NOT IN FORM OF SALE, PESIMO USER XPERIENCE OF THE STORE (THE WORST PURCHASE SYSTEM WITHOUT SEEING),
* BAD ADMINISTRATION OF THE SPACE
* THEY HAVE NEVER BEEN TO PLACE ANOTHER BRANCH
* THEY HAVE NEVER BEEN TO PUT MORE SELLERS
* THEY HAVE NEVER BEEN TO IMPROVE YOUR WEB PAGE
* THEY HAVE NEVER BEEN EVEN TO INVEST IN GOOD FUNCTIONAL ADVERTISING CAMPAIGNS #MUYCONSERVADORES
* THEY HAVE NEVER BEEN TO PUT SOMEONE TO REALLY HELP IN THE BILLING MODULE AND OR TO PUT MORE ISLANDS.

* THEY HAVE NEVER BEEN EVEN TO CHANGE THE RECEPTION KEYBOARD THAT THE NUMBERS ARE NOT SEEN (GREAT IRONY)

The human team, without counting guarantees, always do a very good job, it should be noted, this comment is for those in charge of sales, management, marketing, etc. It is a shame that a project that could go to 100 is at 60% of its real capacity, LIVE X PRICE BUT NOT FOR ESSENCE ...

Few promotions, prices are always on par with other computer businesses. You rarely find a real deal. Shipments take a long time even when they have everything in the warehouse and I live in MTY. The service in the Morones store is terrible, very slow and bureaucratic

Excellent service and attention Immediate delivery.

Agile service and attention, excellent selection and very good prices, the best, I've already checked. I highly recommend it as your provider for everything related to computing.

Last month I shopped online at this store and they surprised me they CLONED the credit card they charged me more than 9000 pesos in two days.

Very good place ... maybe the prices are a little high but they know what they sell and they have good advisors ... a good place to build a computer to your liking ... they advise you ... besides that if you buy great part of a computer you assemble it without cost

Until recently they used to be the owners of my fortnights, a bit expensive if, but they have what you need

Bad service. Do not answer the phone. Avoid this store for your purchases. They do not arrive at the address and they send you an email that they have visited you. I mean, they just don't come and say you weren't at home

My experience buying a graphics card from your website was just horrible. First. I ask them if they have it in stock and they tell me yes, but on request. At this point I assume they have already spoken with their suppliers to verify stocks and I make the purchase.

On their website there were 4 pieces available, I go a few hours later and 0 pieces appear. Something that is quite strange to me because they are pieces that I had been observing and existence never changed apart from the fact that they are slow moving pieces because they are worth more than 40,000. At that time I think they realized that the provider did not have and updated their website.

Time passes and I am forced to look for them myself, since they did not inform me of anything, everything to confirm what I already knew. THEY NEVER CHECKED STOCKS AND LIED TO ME. They do not have in stock and offer me change for another piece. Pieces that they have for sale at unrealistic prices and higher than those of the competition.

I sent them another message on Facebook and they don't even have the decency to reply. I will have to wait days for the refund to be reflected on my card and all due to incompetence and poor attention to this lousy business.

Terrible attention, the gentr piled up in a small space, employees pouting and the parking is minuscule

Always change the mode of sale, and that having to wait a full week to buy two CPU fans, is not cool.

It does not look like a store anymore, it has a lack of ventilation and you should put chairs to wait for your order because they take a long time

I've been trying to communicate with sales all week and nothing. I requested a quote by all means and nothing. It seems they are not interested in selling. The people who work here don't know what customer service is.

The prices are very expensive and in the good end they were more

If only the local delivery service was more efficient ... But one has to go directly to pick up the orders to have better service.

They attend quickly if they have the pieces available

Very good assortment, whenever I am looking for some computing, it is the best option, I feel safer to buy there than to go to other places, it has ample parking and accepts various forms of payment (cash and credit card, cardiac and American master visa express), billing is easy and you do it right there, already go through warranty issues and although they are not very fast if they gave the service, if comparatively we see it against other places such as technology square if they are more expensive but in square of technology you have to pay for parking and they do not accept all the cards besides that if there may be a risk of cloning, in bestbuy liverpool or sears, if it is cheaper but there if you lose financing options, I hope these comments help make a good decision for acquire or renew any computer peripheral equipment and / or accessories.

Take your number and wait for the robots to take care of you since they have not updated on the website.

Good service, low prices, but when wanting to check out of PCEL, it is impossible, I have to return only to generate it

Excellent assortment of electronics and computer components. Good prices and promotions.

Super cheap and varied. Sellers are very good advising.

The attention leaves much to be desired. The kids do not know much about computers when you start asking about the technical characteristics. Nothing else read in the packaging and enough. Well we also know how to read us ... The prices I do not complain are good. I bought a MAC, a projector, a printer and the price is quite competitive. Good products in general but attention NO. And to invoice is a RELAX. That's why I put 3.

I urge you to send me the quote I asked for. Please. a Name of Jose Humberto Gamboa Rojo.

It has not arrived, I'm dialing your business phone and they do not answer me.

Thank you.

I bought a product online at a good price from this company. They have not respected the delivery date promised on the date of purchase and have modified it 3 times.

The best place to buy electronics and computer items in Monterrey, pity that they closed the Escobedo branch because now I have to turn to Monterrey

I liked the format that it had before, now it is to take a turn to sit down to see a web page with an advisor, to pay and they will deliver the product to you. Peeero is very good in prices, variety and promotions.

Well, prices are good compared to other places where such items are sold, if I recommend it.

Excellent place, they take care of you fast and you find everything in computing.

They have good prices but customer service is zero, they are simply there to collect and dispatch.

Excellent promotions and prices. The attention is certain

Regulate attention and check the guarantee only 7 days

Service in BEFORE store was good. Now it is a kind of cubicles where they literally put you on the page you buy. I can do that from home and without being rushed.

The worst thing is the service, it is just terrible. If you buy, decide well if you want to collect in store or shipping because for nothing in the world can you make changes. They also do not make partial deliveries, therefore if you buy 20 items and one has 6 days of delivery, they will stop everything until that item arrives. In addition, they do not begin to process the order until the payment is registered, which if it is by card takes 1 to 2 business days, which is rare because in Amazon or ML it is processed in minutes.

The last case I had, I placed an order for 4 items and as one has not arrived they cannot deliver the rest to me. They do not answer in their order module, they do not answer emails, they do not answer the phone, I went to the store and they told me I have to call. Finally after 15 attempts they answer me and tell me that nothing can be done. Due to a mouse that does not arrive, I am stopped from picking up a motherboard and I cannot arm my PC. It is not possible that in the XXI century they cannot make a partial assortment. Then I talk to them by messenger, they answer me and when I expose my problem they let me see it. Really unfortunate delivery times, archaic systems and lousy customer service. They are always pure courage with them.

The best store gives you excellent service and excellent prices

Reasonable prices, but many of the products are no longer displayed. Some have to choose from the website through an advisor and it is very late to ask to see a product physically.

Like any store in MEXICO when it comes to wanting to validate the guarantees, the misunderstandings are made, the broken, incomplete products come and they do not answer emails or phones.

So this store seems more Chinese than royal.

UPDATE: It seems that they improved a little and at least they already answer

Excellent service, very helpful all

I just changed my opinion, I already checked three times to technical support in pcel and they always left me 10 minutes on hold until I said "good" and heard the receptionist who laughed, lousy service

The store and the super friendly consultants are very stocked!

Very good prices and you find everything in computing

Good place to find computer accessories, competitive prices

The products are good but they lack better customer service and more trained staff.