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Average ratingGreat
4.0/ 5

Based on 1,458 reviews

551%
423%
38%
23%
115%
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What reviewers say about PCEL

Generated with AI from 1,458 reviews on Trustburn · updated yesterday

Customers generally report positive experiences, highlighting good value for money, competitive prices, and a wide selection of computer equipment.
What does PCEL do?

PCEL is a local store that sells computer equipment, accessories, and technology products.

Are there any complaints about PCEL?

The lowest-rated reviews mention complaints about slow service, disorganized stores, canceled orders, and delivery delays.

What do people say about PCEL outside Trustburn?

Outside Trustburn, people discuss PCEL as a local store where prices can be higher than expected, though some products are considered suspiciously cheap.

AI-generated from reviews on this page. Verify anything important with the company directly.

Megus Talkeso
Reviews 1

Simply the customer service they have is horrible if brands be prepared so that they never answer you, and if they answer you they do not solve anything I will stop buying here for their customer service apart from their prices are not so good there are better stores with better prices.

Teufel Argenis Alvarado Santamaria
Reviews 1

Be careful when buying because they have some problems in their services, and a few small in the staff that attends, before buying check if they have in Mty winery (Monterrey winery) if it is at 0 and only appears on request, think about it 1 and thousand more times because they may have a huge problem and they will get tired of returning their money and it may take approximately 3 months or more, or just lose it, so be careful, something similar happened to me but fortunately I They returned my money clear after quite some time.

Jesus C
Reviews 1

PESIMO ONLINE SHOPPING SERVICE, make the purchase of a lap of $ 6,000 MN that pays by card, indicated delivery time 4-6 days, on the sixth day they respond to me via comment in follow-up of my order: SOLD OUT, really little seriousness In your transactions, if you do not have the equipment, why did they charge me indicating that I would receive it? in truth that bad service, this happens today April 27, 2020, PLEASE ANALYZE YOUR OPTIONS WELL BEFORE BUYING IN THIS ESTABLISHMENT

Hernan Maiz
Reviews 1

1 star deserve neither ....
Good site .... but God help you if you buy in this way.
The worst service that can exist ....
Call to ask for your order and believe that expert you are in place and you know their stock and their times ...
Nobody tells you anything, just saying that you are swept you should have seen.
and even angry, that answered was called "DEIRA X"

Carlos Laser
Reviews 1

Store garbage, they ask you for scanned identification do not conform TDC number or security locks of your bank, if you do not give them ife by mail they do not send you the product, they do not pay attention to customer service and they wash their hands from department to department, without considering that they carry out an illegal practice of asking you IFE by mail according to IFAI, and IN NO part of their policies does it mention that it is obligatory to send the identification to send you the product, or in the purchases abroad they leave you with your ma .....

O Tutos
Reviews 1

IT IS THE WORST PAGE I SCAMED AND CALLED FOR A LONG TIME AND NEVER ANSWER IN THE WARRANTIES AND I DO NOT SEE THE TIME THAT RESOLVED SOMETHING DOES NOT BUY ANYTHING HERE ONLINE WHY THEY DO NOT CHARGE THE SERVICE TO THE CUSTOMER AND DO NOT RESOLVE ANY SCAMS I WAIT FOR ANYONE BUY NOTHING SO YOU DON'T PASS FOR THIS

Efrain Gilberto Landeros Jimenez
Reviews 1

I bought an asus 3500 tablet online and they did not respect the purchase, when I went to pick it up they told me they had already sold it, the refund was very late (2 weeks) and after reimbursing me for the purchase (1 week later) they republished The promotion of the tablet as the only piece.

Julio Carrizales
Reviews 1

Very good place, good facilities, I have gone to buy pieces on site several times, they always have what I am looking for and they are very friendly, very clean, it is a bit late, but it is worth it, they comply with any part you are looking for and all of quality and original brand, and it is cheap to go shopping, not super cheap, but find things at lower prices than elsewhere, in a great place!

nancy navarrete
Reviews 1

I went to buy a USB and it took me a long time. You have to take a turn, pass and order what you need, they send you to pay and there is a huge line, finally it is your turn to pay, and it turns out that you have to make another row for the guard to see your ticket and merchandise. Too much time to buy just one usb

Diego Ortega
Reviews 1

Care Pcel sells "New" products that actually have used product conditions. They sell used products as new and when demanding your guarantee they do not respond like any store, but they make you wait millennia in what they fix the things of the company of your product. Very bad store. No other store DOES NOT answer you directly, the others simply change your product for another and that's it. I do not recommend them

Enrique Fadanelli
Reviews 1

Before they were good, but now it is too expensive and very slow, it takes more than two weeks to dispatch an order.

Update: Terrible customer service! They have been giving me long for 3 weeks with my order and they still do not send me! Every time I contact their nefarious support team they tell me that my products have just arrived and that they will be sent to me soon, what which I doubt that is true, meanwhile I with losses and being bad with my clients because the supplier does not respond.

Another thing, they send only by Estafeta, which are the same as the store or worse in their service. Packages commonly arrive damaged or dirty, not to mention no tracking information.

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About PCEL

Website
pcel.com
Categories
Retail