PCEL

You find computer products at a good price, but they lack attention from the staff, they do not come to ask if they can help you if you do not look for them.

Many assorted equipment already assembled or to assemble good brands.

The best place in Monterrey to get new hardware, good service and variety of products.

Very good service, the quality and price of your products can compare us. You find up to 33% price in this store.

Good place to make computer purchases in its majority, excellent attention

Good assortment of materials, but lousy customer service. I have visited the store on many occasions and they go from BAD to WORSE.

1.- Lazy people, without training or some type of customer service training.
2.- If you ask them for something, they send you to the modules even though you ask them for something specific (I requested an 8-pin MOLEX adapter cable, they did not know what I was talking about), being in the modules takes a lot of time.
3.- It is no longer possible to arrive and want to see the technical characteristics to compare even a simple adapter cable, this because, THEY DON'T LEAVE YOU. The PCel website does not have all the necessary information or is sometimes incomplete, even without information.

Customer service is what leaves the business well and leaves many profits, something that the PCel owner completely ignores.

I hope and at least read my comment, if you have questions, I will gladly answer them.

With them I have only purchased online, I have never had any inconvenience.

Good service and computer equipment at a good price the location is without access to fast public transport

Very stocked and good price, some employees answer rudely haha, maybe they had a bad day, nothing cold beers can't fix.

It seems to be the local Best Buy competition ... but they need promos and more varied products. The children who attend know what they are talking about.

Bad experience in long distance purchases since equipment that they send in failure and do not want to be responsible for the guarantee from Veracruz to Monterrey apart from the return of the equipment they do not return the original cables terrible service pcel not recommended by the company and poor warranty and repair service

The new customer service methodology they tried is very interesting, basically you arrive, you take your turn and an advisor will help you make your purchase, then you pay, you wait a few minutes for your product and that's it. The only "but" of this is that sometimes some advisors seem unoccupied and do not take the client's turn and give a bad impression to the latter.

Seriously not a star deserves.
1 month and a half ago I bought a PC component by component, to begin with, in the assembly they told me that it would take 2 days and it took a week. Later, they gave it to me with windows installed incorrectly, I took it to have that problem fixed, it took two more days. Then, my hard drive was damaged and my PC didn't read it, I took it under warranty and they told me it would take 6 to 10 days ..... I've been waiting for almost a month to get it.
Terrible service for a company with so much name to defend

Of the cheapest that can be found in Monterrey, its employees are friendly and if they are able to guide you if you have any questions. My only complaint is that due to its long clientele, its parking lot is almost always full.

A wide variety of pieces of many brands, at market price and handle seasonal discounts

Always the best prices. Although if you are looking for things a little antoguas this is not the place.

A large warehouse for computer, audio and video items. The prices are quite low. The staff really knows what they sell and the service is good.

Bad: 1) When you pay with a card they don't tell you that you will pay as a "paypal guest", paypal refused payment for "security reasons" and it took 5 days for paypa to return the money to me. 2) When I tried to buy the same product again, it was already worth $ 200 more. I paid for it, and it turns out they don't have it in stock, so it's been several days and they don't give me a guide or anything. If I do well with these guys I will have my product in 10 days. I don't have my money, I don't have my product.

I had never gone, but they treated me quickly and without problems

You find everything, the only thing that every time I go have a new layout

Excellent accessories store, in Monterrey it can be said that it is the best.

All very well despite the contingency is fast, I recommend placing your order before it is easier and faster and you can avoid a line.

Only place in mty to buy good components, although sometimes not the best

Excellent service in five minutes I left with the printer to my needs

Disgusting!
I go to buy and go out with the article that same day .... they don't have it that is on request ...

An order that should have arrived since Thursday and nothing ..... now they will leave with their pulls that will arrive until Monday
In life I buy something from here again

Pity service, it is not the same as before, employees attend badly, there is a lot of line and it takes a long time to get to be served. I opted to retire and in the free market I found the same article, with free shipping by FedEx and cheaper than in the store

Good assortment. The attitude of some sellers could be better, but in general everything very good. Good assortment, good stock and good products.

I think it's the best-stocked computer store in the city. I have also bought online and everything very well.

Good service and price, technicians seek to give you what you need.

Good service and they have a very large inventory of things here. The only bad thing is that it is far away

You have good prices and good product availability and I would give them 5 stars if it weren't for the great difficulty of communicating to customer service and guarantees.

Great variety, but staff support is required not only from the machines to self-manage

They have a variety of components and a good ordering system. Only some workers take a long time to attend you and they are seen doing nothing.

Excellent place to buy everything related to computers

Excellent treatment I went to tell them that I wanted a gamer computer they gave me everything I needed and they built it very fast, very good quality and clean work the computer has never presented any fault

They do not have variety especially if you are looking for a plate from a few years ago, they only have new ones and the thermal paste is on request because they do not have in inventory

Reasonable prices ... Fast and efficient service ... items are found that in other more recognized technology stores you cannot find

Very good shop and excellent prices on most things. Very good parking and excellent location. The bad thing is that sometimes online orders take longer than they tell you.

Super delayed the process of purchase, and guarantee or say, they returned to their beginnings as warehouse delivery, you have to be an expert in what you look for on your page, so if you make orders it is better that you see it first on your page or characteristics so you know what you want very slow processes to deliver material

Good place to acquire Technology, give advice, the store is somewhat disorganized and there is no security in the parking lot

I made two requests on September 11 and 12, in the publication it said that it took from 2 to 6 days and it is quite an acceptable time, the case that today, September 27, even the tracking guides have not even sent me, they argue that It is because it was made to order, anyway even in my order it says that from 2 to 6 business days. They do have good prices but they are not clear on their delivery times.
I edit. On September 29, an order arrived and today, October 20, I still haven't received the first one.

Very bad service, slow, they do not solve anything, misleading advertising, shipments delayed in your store and already delayed in your facilities blame the parcel when even payments take 3 days to process ...

Too much process to buy an item, complicate the simplest.

Before you could see the items, today is just a warehouse where you can buy, operators are in a hurry to attend so that what made PCEL special was lost. It is more useful to buy on Amazon

Excellent electronics store, they have a wide range of products at a good price

Here you buy parts for your electronics, they sell more to wholesalers and so sometimes if you just go for a piece or so they do not serve you so well.

Terrible service
They notified me that I could pick up my order, I have made two returns and they still do not have it there, so they notify then that it is ready.

Good assortment, difficult location to access if you go on foot

The service is very good and the workers seek to help you as much as they can.

An excellent place to buy products related to technology, if you want accessories for your computer, or upgrade your current desktop computer, or buy a new laptop is the right place, every week or month they launch different offers, for greater security Send to your email the data of the purchases that realalized ...

Excellent place for your current articles in technology and in the assembly of computers from basic to gamers

Find good prices on electronics and perepericos, but the people who take your order have their dog faces.

Basically the local is a meeting point for the purchases of your page.

Thus, I highly recommend visiting their page, shopping and only arriving at the store to pay and collect.

It should be noted that it has a wide catalog and non-exorbitant prices (its computers and components are cheaper than Waltmart and, obviously, Bestbuy) but they will never arrive at these stores when they have real promotions.

On the other hand the accessories use the previous logic.

Although, if you arrive without ordering online, they have advisers who start to place your order and only pay and collect.

It is a good store, but I insist, see the page first (everything is there).

terrible attention, waste of time to consult shipping reports, they need to improve their page, a service that leaves what you want.

Excellent assortment and super prices, the attention is regular, I recommend you go if you already know what you need, because they no longer have display systems.

I made an online purchase, the payment was made to my card, it was paid to a Paypal account at the establishment, however they inform me that the order payment is not reflected so they cannot proceed with the order. I contacted an employee via email who, before, had contacted me asking for extra information since they asked for extra information for security reasons, to date they have not contacted me.

Excellent provider in electronics and computing but the service is not given, it seems that they are doing you a favor. :(

Terrible attention and collection process. There are many workers and cashiers and they still end up not attending on time.

The service is good although sometimes in the boxes it is a bit slow. The prices and variety make it worth going to this store.

I made a purchase of a Ram memory. The attention of the advisor was very good and the quality and price of the memory is fair. Also, immediate delivery. I highly recommend it.