I made two requests on September 11 and 12, in the...

I made two requests on September 11 and 12, in the publication it said that it took from 2 to 6 days and it is quite an acceptable time, the case that today, September 27, even the tracking guides have not even sent me, they argue that It is because it was made to order, anyway even in my order it says that from 2 to 6 business days. They do have good prices but they are not clear on their delivery times.
I edit. On September 29, an order arrived and today, October 20, I still haven't received the first one.