PCEL

Products of very good quality, and excellent attention

It took them to attend the counter, I had to ask the cashier to speak to a seller who would attend me, thank you.

I have been a customer of this online store for many years, to date all my orders have arrived very well, in much less time than they promise (usually in 2 or 3 days). I highly recommend this store!

Every time they try harder to provide fast service.

Excellent service and they prove to you that what you are buying works

Fast and precise attention, good assortment and price.

I don't have a single complaint, excellent service and prices

You apply online and it exists and you arrive and they tell you that there is no product that you want

good variety and price, but its sales process is too slow, disorganized and very ineffective

Good prices and products but do not take 5 stars for not offering months with card

It's good to just go pick up the product, they tend to you fast. It works more like a warehouse than a store. There are not so many exhibitors anymore.

Excellent computer store, I got everything to build the pc I wanted.

Recommended store to buy computer-related stores online Because there are too many people in the store, waiting time is too long

In the past, PCELs were generic electronic stores, but now it is a specialized store that is very well organized. They have turn-by-turn tickets, advisors to find the items you are looking for, people who can help you assemble computers, search for your order, etc. With so much organization it's very pleasant to come and get what you're looking for, even if it's just 1 local in the city.

Well, with the healthy distance and all the security measures against the pandemic

Limited parking, the logistics to buy there in the store is not the best, waiting times of 15 to 30 minutes, you can not see all the articles in person, they show them on a monitor, but from there on out, they have the largest assortment of articles of computation of quizas all mexico.

They do not inform you when they sell you a product that in Monterrey does not have offices to claim the guarantee for product failures.

Excellent place to buy parts for computers and computers itself

Fast service for the delivery of products purchased online and if you want to buy something there physically if a long line awaits you due to the health contingency

Your new care process is quite poorly planned and takes unnecessary time, but they generally have what you need.

Pity service, if you go with a better budget build your pc from the website, the advisor will do exactly the same

A little huddled up, but good service, they should expand it

Store with competitive prices, currently a little saturated and with non-existent items. I recommend online shopping with home delivery

Pishi sondesuptm guard did not let me in and they still had 3 minutes to close, hopefully the corral alv by ojt

First time I buy and do not know how to give me the status of my order ..... neither by phone nor by the chat on the page ......

Excellent prices, very good promotions, the attention is personalized and the guarantee complies with the requirements, the store updates its products, you always find the best!

I went on Saturday and they treated me in the modules with a terrible attitude. The worst treatment and customer service. They serve you with jetas that it seems that you are going to ask them to give you things. No education and courtesy. Of the worst. Same as the one that was in the box charging. Terrible attitude.

Excellent specialized place to get computer and electronic equipment. you can find good prices and offers

Those who attend are very rude, but all products are very good

Their archaic system of assortment, shipping and customer service made my first purchase at PCEL my last. It's disappointing to see how, even after closing most of its stores to focus on online sales, all that's left is a disappointing display of incompetence and poor organization, and an omen of near failure. It would be preferable to buy through the Facebook marketplace than through PCEL.

I ordered a mechanical keyboard instead of ordering it from Amazon as it was cheaper at PCEL. The note specified that the item was on request, but that it would take 2 to 6 days for it to arrive at my address. It would have been better to pay more for the same item. There was never an update on the status of my order.

They rarely answered the calls I made to check the status of my shipment and, when they deigned to respond, they only said that the shipment had a deadline of 2 to 6 days, which I already knew and was not even the reason for my call. When I ask about the status of my order, I don't need to be told the deadline for the umpteenth time; I need you to tell me what the * status * of my * order * is. They went so far as to lie when I contacted their customer service agents telling me that they were in communication with the supplier since my order had exceeded the time limit that had been specified. When I called later that day to confirm the vendor's response, I was informed that there was no record of any attempted communication with the vendor.

The best solution they offered was for me to choose another item of similar price. You wouldn't have to explain that if you wanted a different keyboard you would have chosen a different one from scratch. The second best solution they offered was to wait until the following Monday because "the weekend is coming."

They do not have communication with their supplier, they do not know when they will have stock of the items they sell on their page, they do not answer the phones, they lie when you finally contact them. If that's the service they offer their clients, they don't deserve to have clients. Continue like this and you will only get a speedy closure.

I am currently in the process of reimbursing them, which, fortunately, will be my last contact with PCEL.

I want to note that I write this from a keyboard of the same model and price as the one I ordered at PCEL, which I bought at MercadoLibre and that it arrived ON THE NEXT DAY OF PURCHASE.

Anyone thinking of buying from PCEL, consider anything other than this one.

The variety of products and prices are very good. The attention of some of the advisers not. They are moody and products are sold not well understood. It feels as if they bother you ask questions about what you are buying, which is already uncomfortable that you can not buy anything without the assistance of one of them. Maybe it was my experience and not what happens in general. Anyway if it is a recommended place

They have an excellent service system, an advisor helps you search the store's inventory for what you are looking for, you can ask them for recommendations regarding what you need and gives you their opinion. Once you have made the cart and it confirms that they are available. You go to pay cash, when I went I paid in cash, but surely they will have monthly plans. And having the payment done is just waiting for the warehouse staff to prepare your items. There are certain things that you can see (Chairs, Cabinets, peripherals), but there are others that have them saved (SSD, GPU's, CPUs) in short, an excellent store for computer equipment 100 times more convenient than bestbuy, or others competitors.

Excellent with all cleaning and precautionary measures when receiving customer prompt attention

My favorite store of computer parts and networks. Fair prices and good service, even once they gave me some screws for my PC, which you will never see in Best Buy or others. If you want more specialized attention about how to configure, etc, it is convenient that you go in times that are not peak. Look for daily offers, sometimes there are great prices, e.g. Buy a B / W laser printer at $ 500 pesos on offer. Highly recommended.

Good laptop features against price. Excellent service, advice and personalized attention

The service provided very poorly, they did not respect my purchase of a computer, they only canceled the order without any explanation

I have made several purchases online and this has been one of my best experiences, although I bought through amazon, the product arrived much earlier than expected and in perfect condition, I highly recommend it. As if that were not enough, they gave the best price on the wireless control of xbox one model Patrol Tech

Good buying system, but only if you already know what item, if you do not waste time

We expected a more complete exhibition. No one attended us while we toured the place.

Good prices and good assortment but lack of staff attention

sale of computer equipment, as well as accessories ... fast attention ...

It has good products, but the service leaves a lot to be desired.
I placed an order online but they did not want to deliver it to my home because the delivery address did not match the tax address. I understand that.
They give me two days to collect the merchandise or else they would return it to the warehouse.
The guard made me wait outside and forgot.
After paying, the order was missing.
They made me check in outside and the machine is not working properly.
I couldn't even speak to the manager because he was on his lunch break.

They do not know anything, there is a young man named Jesus in guarantees is a person without education.

excellent service and attention, buy a cabinet that I am small and no problem I changed it for another, excellent care and service

Good supplier, good prices, good service to attend and fast.

As local lowered a lot of level, all messy, bad organization, are slow to attend. As an online store they are very good, except for the delivery time.

The best place to eat technology items at a good price

You won't find better stock in the city, but they pull the prices from a raffle in a hat, sort of speak, some times prices go up or down for no apparent reason, you could score a sweet deal, but often times the things you are looking for go up on the most inconvenient time.

THIEVES, SCAMMERS AND EMBUSTERS. I BOUGHT THEM TWO PRODUCTS, ONE OF WHICH WAS DEFECTIVE AND THEY WERE NOTIFIED. FIRST LATE TO ANSWER ANY MEDIUM AND EVERYONE THAT WERE DESIGNED TO DO IT, IN ADDITION TO THE POOR ATTENTION, ALWAYS TOLD ME SOMETHING DIFFERENT, ACOMODABAN THE SITUATION AS MORE I CONVENT. THEN THEY TOLD ME THAT THE DEFECTIVE PRODUCT WILL RETURN TO THEM, THAT I WILL PAY THE SHIPPING AND WAIT FOR ME UNTIL THEY WILL "VALIDATE" THEIR ERROR. BUT WHEN THEY HAD ALREADY RETURNED THEM, HAVING PHYSICALLY THE MEMORY FOR REVIEW, REQUESTED ME PHOTOS TO "CHECK OUT" THAT THEIR PRODUCT IS A GARBAGE. YOUR TECHNICIANS ARE A FARSA OR NON-EXISTING AS YOU WANT TO CHECK WHAT YOU KNOW IN ADVANCE THAT IT DOES NOT WORK. IN THE END, THE MEMORY NEVER CHANGED TO ME OR THE MONEY RETURNED TO ME AND OF COURSE THAT NEVER RECOGNIZED ITS GREAT SERVICE. THIS IS A BUSINESS PORCHERY, IF IT IS THAT YOU CAN CALL THAT SO CINIC AND DIRTY GROUP OF PEOPLE SCAM. AVOID TO EVERY COST TO HAVE SOMETHING WHAT TO SEE WITH THESE PARIAS.

1 month to deliver an order, they never communicated or sent mail late, in the end I had to change a computer for separate parts because I already occupied it, I asked if they could assemble it and they delivered it to me completely disassembled, last time I ask here, cyberpuerta has much better service any delay or missing pieces they were communicating

Before they had more inventory, now everything is on request. Do your research well, the people you have attending don't know anything about computers.

They attended quickly with a bulletin like in the banks.

Wide variety of products, it also has an online purchase mode.

Super bad, discordant policies and rules. They say that paypal is the problem

The best place with the best prices, very good offers.