PCEL

Without a doubt, the best and most complete computer store in Monterrey. It has a decent assortment (but not excellent) in everything related to computing, and VERY COMPETENT prices, even if you compare them with stores in the US.

The portal is excellent, and in fact it is your main selling tool.



Another point against this is that, because most of the staff is focused on sales advice, the counter vendors are few, and I have had to wait a couple of times to wait 15 minutes for someone to attend me at the counter being that some of the advisors were without clients. I suppose that each employee is specialized in their tasks, but it made me in bad taste to have to wait 15min for them to attend me on show because there was only one person attending, while the rest of the staff was doing nothing.

Beyond that, the store is still the best option for computer equipment in Monterrey, both in price and assortment.

Good place to buy pc things at affordable prices, they lack more branches

It is a company that is dedicated to defrauding people since they keep your product and do not return your money.

I liked it because they have very good service and many products

Just visit your page, want to have money to buy ALL the accessories for my computer (and even what not), excellent electronic articles with good prices, personally, in relation to entertainment and computing ... :)

Very assorted, the bad thing that is far away (30 km), would have opened a store in Santa Catarina here also sell a lot

I do not like its new distribution, it was better before you could see the products there in the store

Buy the pieces of my pc in this place, have a good assortment and you can register on the web to get the invoice.

You will find everything you are looking for in computer accessories, widely recommended.

I went the weekend and it was more what I thought to go that what took me there, I did find what I was looking for. Excellent service and assortment, very good prices.

Excellent service. When ordering online and picking it up it is quite efficient.

I am in charge of the manager Felix who edits in the work edition 1, does he serve you exceptionally as none? Look how to solve in a few words look for the "yes".

We should all be like that.

Hi, I need you to respond to my guarantee procedure, I've been waiting for almost a year and they can not solve anything, 2 times they told me I was in process with the provider and now they tell me that it is not, when I receive my SSD?

This very Bara and you find everything related to the computation

Now you can not walk through the corridors, everything is directly with an advisor or something or just hold your order online and you will pick up, it's funny.

worst online shopping experience in life. Although the prices are 200 or 300 pesos cheaper than other places, I would have preferred to pay them to avoid problems.
They sent me a product of a completely different brand and obviously less quality than the product I paid for.
You have more than a week to notify them and they have not been able to generate the guide to collect the product they sent me.
0 recommended.

There is no clear information, they tell you to call before going to pick up the order, they do not answer and when they go to the physical store they tell you that it is on request and they do not answer why they do not work on Saturdays in the call center

Excellent place to buy or build computers and a lot of technology.

Whenever I think about looking for an electronic product it is the first place I go online and then I go to the physical store since they have a great location the products are guaranteed, they are of excellent quality (so far I have not had any problem with any, I have bought in the store since it opened) and they always have offers that make your purchase very efficient and economical. In addition the customer service is very professional

I find everything I need in one place and the very kind advisors

It has variety in its online catalog, but it has little exhibition and they do not physically show you what you are going to buy, the sales staff does not know the products well and their warranty department is a bad cell that leaves only because it did not read SD memory they never verified it or sent it to the manufacturer and they had it in the same place for a month, they did not give me just one credit note and they did not want to buy anything, and with that they force you to acquire anything so as not to lose your PESIMOS money

Terrible customer service who purchases from a distance, after paying for the air shipment (2 days) that they have available, they arrive after a week, I made calls emails (which never answered) they could not solve me since the administration department did not had generated my payment!
Really what an abusive and unprofessional company!
I do not recommend them!

Expensive, dirty and with bad attention, it is not worth going for technological innovations to, this place. Goodbye pcel ,,,,, hello Mcallen

I was surprised by the quick attention they give you. You get grabbed shit like in the banks to wait turn to be served, there was some people and I was in a hurry, total that in 10 minutes more or less I came out with what I bought. Very spacious parking, muchs variety of products, extensive inventory, very helpful staff solve your questions easily. The guarantee of what you buy has a week there, so you have to be continuously testing that week and have another year of warranty with the manufacturer ...

Wide variety of electronics at a good price, they also handle good deals

Terrible customer service. My order arrived at another address and they do not deliver it to me after a week, nor do they return my money. They told me that returning the money is even slower than receiving the order. I stay with Office Depot definitely. The worst service I have received.

Many people due to the covid but they have already served more people. It's less waiting time

It's the perfect place in case you want some computing, but you don't know much about it. His team of specialists will solve all your doubts.

Their Internet shopping system is very archaic, they sell products that they do not have in stock ... it took 2 months, many "customer service" chats, calls and emails to make me a guarantee and change an external hdd that did not work . In this aspect, Amazon and the free market completely surpass them. If you are lucky that they send you your order complete and working the first time, very good, if not, be patient because it will not be resolved quickly

Good prices, it is a roll that they take care of you with turn and everything is recommendable that already you have seen the product that you want visiting the page, of another form they are not going to advise you much and it is not possible to see exhibited all the products that offer

Excellent attention and every time optimize the services of the store

My son bought a pc and after a month it broke down and took it to fish to have it repaired, they repaired it and it did not work, he took it back and it did not work even longer than it was in use.

Very good service, very good prices, you can order a variety of products online and fast delivery

I liked it more when you could see things but it has many things

Very good the offer of my new desktop and very good attention when buying good prices and many products of great variety

Horrible service, they take too long to make shipments, they do not answer the mails, but for you to pay, that if they are aware, once you deposit forget they do not answer anymore! sorry to have bought from PCEL, it is better or if you want something safe, fast and with good attention, choose Cyberpuerta, decme group, amazon and hard disk and more.

There are very good prices. And a wide variety of products and technology. Computer related

Good service and attention. It is a good option to buy parts.

They have many computer accessories at a great price

Excellent service and very good prices and variety in computer equipment and accessories

It is no longer a store as it was before, now it is more focused on online shopping, they have a disaster in the sales floor. But beyond that, all very well, good treatment, good price.

It is not what it was before. There are no product samples, blind purchases and no stock. The "advisors" give themselves air of sufficiency, but have no technical knowledge. In a few words, better ask for internet ... And for the internet there are more and better options.

They have a variety of items and sometimes the prices are very affordable.

Very good service and excellent dumbbell between price and quality, p. very practical

Excellent attention. I asked for technical help, and they were very efficient and kind.

Three weeks ago I made a purchase online, the order was sent to a home address that I did not give, they realized their failure and corrected sending it to Mexico CD but I am in new laredo. Today is the day that the package has not arrived and my money is not returned.

Good prices but very bad banks, CITYBANAMEX has you outside waiting in line for at least one hour. Terrible service from the Banks and they don't ask my opinion

Excellent place to buy computer article, very good assortment and competitive prices

Very good store :) I always find what I am looking for and at a good price!

Good service, very well prepared consultants, they also have their bar where the support specialist guys give you more specialized advice, without a doubt the best computer store in Mexico.

You will find almost all the necessary parts to build some pc, adequate costs and very effective attention.

More than 15 days to send an order "in stock" of $ 10k, they do not care at all about customer service, they are very informal
I will not buy here again

Terrible service. Very slow, it seems that only atole circulates through their veins. Incompetent, That even seems that instead of giving you a service they treat you as if they were doing you a favor ... Apart from focusing on the client, they put a.platicR among the same employees in the box area. HEAVY SERVICE AND TREATMENT.

Your new system is not efficient, it takes longer to wait for the second screen than what you expected to be attended to

They take a long time to handle all kinds of situations, but they sell good things from time to time.

excellent service, amolia variety in computer equipment and consumables

Unfortunate that they removed the physical sale since their logistics is not precisely their strong point, in attention to the customer leave much to be desired. since they were born I bought them but now I am not very sure.

The store when it started was very good, you registered as a customer and they gave you a good price, they sold online and they had a lot of assortment and good prices and products, now after several years, the store and the parking lot became small, there are no good products also that it is no longer cheap.

You find everything for your computer, games, internet, printers and unbeatable precoos.

The best for electronic supplies, ram memories compatible with Apple =) DDR3

Great variety of products. Good prices. Good attention

It is the best place to find spare parts or hardware to update computers

Decent prices, good service since you are given your personal space to buy and there is not that annoying "that will take"

Wide assortment of parts and technological equipment

I got a broken cabinet, they told me to return it to them so they could send me a new one and they never sent it back. They stole $ 600 from me ....

The only one who is good people and offers you confidence is the guard that you have to pass the paper, the others are a bit bitter

I did not like much that they will change the concept of sale now they do not have counter just online sale

You find almost anything related to the computer, it has many accessories for it, the service is good but it has become more of a warehouse than a nice store.

Fast and efficient service, complete advice for higher performance, accept various payment methods, stay from 5 to 10 minutes

Of my favorite places! Good products, good prices and good service!

I do not recommend this company at all since my purchase was on June 10, 2020, my product arrived damaged and since July 3, 2020 they have my product damaged because I returned it and today they still do not give me an answer about when they returned My money, the last message they told me was on July 08, 2020, I will wait 48 hours. And when you ask, they only reserve to say that it is not there yet and it has more than a month of this process.
DO NOT BUY IN THIS STORE ANY MORE IF THEY ARE NOT FROM MONTERREY, SINCE THEY WILL HAVE YOUR HANDS TIE DOWN BECAUSE OF NOT BEING ABLE TO GO IN PRESENCE

CASE CONCLUSION
Thanks to paying with PayPal, they returned my money and the process with PayPal took only half a month. I add a photo of the start and end date of the controversy. And I had the money available two days later but that varies between banks