PAXIO Inc.

4.7 · 138 reviews
linkedin.com Write a review
V
Vincent Schodolski
Reviews 1
2020-09-14 17:41

After years of being ripped off by Comcast and wit...

After years of being ripped off by Comcast and with AT&T unable to provide sufficient bandwidth I was saved by Paxio and their efficient and friendly service. If you can use Paxio do it and you will be very satisfied.

Vince Schodolski

Read full review

P
Preston Bloskas
Reviews 1
2020-09-11 02:20

I have been waiting for a while for Paxio to retur...

I have been waiting for a while for Paxio to return my interest form. I'd love to see if I can get coverage for my apartment, but they are not responding to my web interest form submission or calls. Paxio seems to get great reviews, so I'm not sure what the problem is- but if customer service is thi...

Read full review

P
Peter Wang
Reviews 1
2020-09-02 07:45

I'm very happy with Paxio. The service is as adver...

I'm very happy with Paxio. The service is as advertised or better and a bargain compared to competitors like Comcast and ATT. I have experienced very very limited down time with their service and when it happens, they're pro-active about telling customers and usually resolved in 1 evening at worst. ...

Read full review

D
Deborah Linton
Reviews 1
2020-08-21 17:49

I can highly recommend Paxio's service, and their ...

I can highly recommend Paxio's service, and their tiered plans can fit just about anyone's needs. Their folks at the help desk have been very helpful the few times I've called them in the past 11 years, and my service monthly fee hasn't gone up much over that time.

Read full review

T
Tom Alison
Reviews 1
2020-08-15 20:22

Great service end-to-end. Had a dedicated fiber li...

Great service end-to-end. Had a dedicated fiber line installed. The team had to work through some tricky installation issues but were creative and communicative the whole way through. Switched over from Comcast Business and am happy with the speed and reliability of the service.

Read full review

W
Will Leben
Reviews 1
2020-07-28 21:05

After four years of PAXIO's fiber optic service, I...

After four years of PAXIO's fiber optic service, I couldn't be more pleased with its speed--blindingly fast, as promised--and dependability, with an average of one noticeable but generally brief outage per year.

The real surprise though, has been customer support, tech support, and the installati...

Read full review

M
Ming Fu
Reviews 1
2020-07-22 03:31

Recently signed up with Paxio through our communit...

Recently signed up with Paxio through our community. Installation was done within an hour. The tech was knowledgable and kept my existing dsl line intact (my backup line during my trial period with Paxio) as per my specifications.

However my problems began after I'd mistakenly configured my route...

Read full review

N
nick papcun
Reviews 1
2020-06-28 10:05

Service in our building (Lampwork Lofts, 1614 Camp...

Service in our building (Lampwork Lofts, 1614 Campbell) went out more often than I would like, but it wasn't even as close to typucal Comcast outage levels. Sometimes hard to get folks on the phone, but Chris is a damn miracle worker and sound very medals, bonuses, a monument in his honor, etc. I ...

Read full review

B
Bright Fulton
Reviews 1
2020-06-26 16:19

Great experience, very consistent gigabit speeds. ...

Great experience, very consistent gigabit speeds. Pleasant first interaction with acct exec Ken Forbord who worked with me on a fast timeline for the site visit, fiber drop, and install. Techs were on time, professional, and the installed box and wiring is cleanly done. Internet speeds are fast.

Read full review

K
Kawai Sit
Reviews 1
2020-06-25 04:52

PAXIO would you recommend our business to a frie...

PAXIO would you recommend our business to a friend?

You are not fully available in San Jose California if I recommend you to my friends they will yell at me for refer something that does not exist.
Until you are fully prepared for your customers and the future I would not recommend PAXIO to an...

Read full review

B
Brad
Reviews 1
2020-06-19 03:31

I cannot believe the good fortune I had in finding...

I cannot believe the good fortune I had in finding Paxio and then to have them servicing my home address.
Their installers are top notch, friendly, professional, and thorough.
The service is rock solid with none of the garbage that has come to be normal from monopolistic providers like Comcast and...

Read full review

M
Miro Dzakovic
Reviews 1
2020-06-13 09:29

The internet service is excellent, but Paxio custo...

The internet service is excellent, but Paxio customer service is premium. The phone call gets answered quickly by a live person, who des the triage and their follow up is excellent. Nothing beats talking to human beings who listen and talk to you without platitudes and address your concern.

Read full review

R
Robert Russell
Reviews 1
2020-06-10 05:58

Setup was fast; fiber install completed several da...

Setup was fast; fiber install completed several days before PAXIO tech's scheduled arrival, and the whole process took maybe 30 minutes to test connections, install modem, and they even walked me though configuration of the new router I picked up just for the new line. A+

Read full review

G
George Cogan
Reviews 1
2020-06-05 05:39

Had a trouble-free installation and now getting ab...

Had a trouble-free installation and now getting about 1Tbps down and about 500-600Gbps up. Way more than I need and a bit cheaper than the 100Mbps Comcast service I had before. Two service visits, one to figure out how hard it would be and one to install. Both went smoothly.

Read full review

A
Aleksandr Null
Reviews 1
2020-06-01 08:33

Absolutely misleading description of servicing are...

Absolutely misleading description of servicing areas. I live in Santa Clara and checked at least 3 addresses in different places and all of them aren't in coverage area. That was one year ago and I got the same experience right now so I decided to put a feedback on yelp because they:
1. Not updated...

Read full review

R
Robert Low
Reviews 1
2020-05-16 07:51

Paxio service has been great all the four years th...

Paxio service has been great all the four years that we had Paxio service. They consistently upgrade their equipment, provide faster internet delivery both in upload and download. The cost can not be beat as compared to Comcast, AT&T, Webpass, and others. Of the few outages that we had, it was du...

Read full review

M
Matt Anderson
Reviews 1
2020-05-15 04:41

Loved it. Had them as a residential ISP for 7 yea...

Loved it. Had them as a residential ISP for 7 years. I loved them not only because they were an alternative to AT&T and Comcast's garbage, but they provided wonderful customer service. I had very few internet outages, and during the only major one that I could remember, the CEO of the company ema...

Read full review

R
Rodrigo Quinteros
Reviews 1
2020-05-02 11:17

I was able to slash my Internet bill by about 50% ...

I was able to slash my Internet bill by about 50% by switching to PAXIO. The big cable/internet companies wanted to force me to get a bundle to lower the internet bill, or to pay about $60 just for internet. TX+Internet bundle was about $75. I was skeptic of going with PAXIO at the beginning as I di...

Read full review

N
Nick Carrel
Reviews 1
2020-04-15 07:50

I m thankful that my building includes internet se...

I m thankful that my building includes internet service with our apartment rental. Unfortunately the internet service with Paxio is often down or out. It seems that they provide high-quality speed and service, yet my experience has left both to be desired. It seems like internet access is a public...

Read full review

F
Fan & Dustin Gabbett
Reviews 1
2020-04-15 04:56

Never heard of this provider until I moved to my c...

Never heard of this provider until I moved to my current place a couple of years ago. The Internet is always super fast and reliable. And it is so much cheaper compare to other providers, my payment has been the same over the years, where as all the other providers I used before always had introduct...

Read full review

I
Iris Jiang
Reviews 1
2020-04-09 22:55

Extremely fast and helpful customer service - ques...

Extremely fast and helpful customer service - questions responded to and solved quickly. Turning on the service was as simple as picking a date - no need to wait for someone to show up in a 4 hr window. I'd take PAXIO over Comcast any day!

Read full review

B
Bob Stephens
Reviews 1
2020-04-04 21:41

A quality service provider with exceptional custom...

A quality service provider with exceptional customer service. Their stated throughout exceeded or constantly met the stated rate. We felt blessed to have a fibre based infrastructure directly available to our property. Highly recommend.

Read full review

G
George Manalo-LeClair
Reviews 1
2020-04-02 21:19

Since Paxio took over high speed internet in our b...

Since Paxio took over high speed internet in our building in downtown Oakland things have slowed down to dial-up speeds. We used to zip along - now we wait several minutes for simple pages to load (even submitting this review has been maddening). The technician who came out a while back acknowledg...

Read full review

A
Akhlaq Ahmed Ali
Reviews 1
2020-04-02 08:54

I have enjoyed Paxio internet services for last 11...

I have enjoyed Paxio internet services for last 11 years. It has been great experience. High bandwidth with low cost, and pretty decent availability. All has left great taste of Paxio service with me.

I recommend everyone to subscribe to Paxio and say goodbye to others.

Read full review

J
Jason Smith
Reviews 1
2020-03-09 19:44

By far the best ISP I've used and the focus on ser...

By far the best ISP I've used and the focus on service is very apparent. I have rarely had outages, or a need to talk with them, but on the handful of occasions service has gone down (5 years with them) it was back up within hours. They are very transparent in why the service had trouble and emails/...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn