I have been waiting for a while for Paxio to retur...

I have been waiting for a while for Paxio to return my interest form. I'd love to see if I can get coverage for my apartment, but they are not responding to my web interest form submission or calls. Paxio seems to get great reviews, so I'm not sure what the problem is- but if customer service is this lacking on the front end, I'm not sure after sales is great either.