Recently signed up with Paxio through our communit...

Recently signed up with Paxio through our community. Installation was done within an hour. The tech was knowledgable and kept my existing dsl line intact (my backup line during my trial period with Paxio) as per my specifications.

However my problems began after I'd mistakenly configured my router in access point mode. When I called in for help, customer service rep Eddie not only identified the issue, flushed the server side cache on their end and guided me through the reconfiguration process, he followed up again on the same day to see if the issue was resolved on my end.

In an age where we've all gotten accustomed to the atrocious customer service from other ISPs (no need to name them) asking whether the modem was turned on or power cable plugged in, Paxio does it right.

I will not hesitate to refer these guys to all of my coworkers. This is the kind of internet company that actually makes service quality a priority.

Thanks Paxio. Thanks Eddie!