Since Paxio took over high speed internet in our b...

Since Paxio took over high speed internet in our building in downtown Oakland things have slowed down to dial-up speeds. We used to zip along - now we wait several minutes for simple pages to load (even submitting this review has been maddening). The technician who came out a while back acknowledged a problem, and said they would be back to do "diagnostics." Customer Service hasn't called back after several attempts. Let's hope they read reviews and get better at troubleshooting and customer service.

Update - while I never got a call back, it looks like they do read reviews. Someone came out, took the internet down, "switched circuits" and brought back the high speed. Glad that it finally happened, so I'll add a star. But why didn't that happen weeks ago? Why don't they return calls?