By far the best ISP I've used and the focus on ser...

By far the best ISP I've used and the focus on service is very apparent. I have rarely had outages, or a need to talk with them, but on the handful of occasions service has gone down (5 years with them) it was back up within hours. They are very transparent in why the service had trouble and emails/calls you to keep updated during troubleshooting process. When you call there is no matrix of recordings to navigate but a ACTUAL person?!?!?! To top it off, a while back they changed pricing and the MB packages became cheaper and they called to let me know I should alter my plan! Went from consistant threatening to leave Comcast to Paxio letting me know how to same money and doing anything they can to provide better service.... This is how all businesses should conduct themselves.