Such unfriendly, no customer service phone conversation. I needed to practically pry that representative’s mouth open to get answers. On the service receiving end, I needed to ask how to proceed with payment. What payment methods/options there is? What is the address to send doc and payment? What to...
Horrible. If I could give zero stars I would. I will probably not even elect to have a flex spending acct if my employer will still be using this group during open enrollment. The app has many glitches and will not allow me to upload a receipt for Lenscrafters in which I had a vision exam and purcha...
As with others, wish I could give zero or negative stars. Absolutely horrible service. Words cannot express the frustration when dependent care claims keep getting denied for clearly eligible items and I can't access hundreds of dollars I've put away in my DCFSA. Anyone ever hear of club care out th...
This is the worst company that I have ever had the displeasure not dealing with! One star is too generous of a rating! Avoid business with P&A at all cost! They don't operate within their posted hours of business. I have tried to reach someone for over a week. Once an agent actually called and hung ...
Submitted my MERP paperwork on the site, received a confirmation email and then nothing. No denial, no acceptance. Nothing. Submitted again for another confirmation and same thing happened. Had my company HR call P&A and they told my HR to submit a 3rd time. Submitted 3rd time for a 3rd confirmation...
The worst! This is now the second time I have not gotten my deposit even though my employer took the money from my check, they always seem to have issues getting the payroll file. Customer service can't help you cause they never know the answers, same with emails. I used to be able to upload receipt...
If I could give this company a zero stars, I would. The State of MD went with P & A about two years ago....I've had my Flex Account shut down for 8 months because they want more documentation from an ORAL SURGEON who extracted my son's tooth. They sent the receipt, but it's not good enough apparen...
I have sent my COBRA information in along with my check for the insurance. My check has been cashed but I have no insurance coverage. Every time I call they say I m not in the system and they still have to enter my information in. I have up coming doctors appointments and surgery. I need this covera...
I am an employee at a major university in Massachusetts that uses P&A Group for its FSA reimbursements. I recently increased my total FSA contributions for the calendar year as of October 1, 2021 to an additional $1,000, but the system wouldn't allow me to make a payment for a medical bill. I used...
My employer switched from Matrix to P&A and they are pretty bad. Don't know if I'll even elect to have an FSA anymore. I submit documentation over and over again with no results. Their website has too many technical difficulties. At least they are polite on the phone. But otherwise, awful.
Recently retired and attempted to sign up with cobra insurance and P&A kept delaying and not offering us an invoice so I could insure my wife and son. Called and emailed multiple times and kept going in circles without assistance. Very poor customer service. Eventually found our own insurance and ha...