Nation safe drivers

Absolutely the worst. They need a work confirmation before your flat tire can get fixed. So I sit there, wait for the tow truck to come, then they start fixing. I tell the repair people to call these insurance people and get a confirmation. The repair guy calls and gives them 95% of the information (English language issues with the repair guy). They don't have the mileage number but the guys fixes my tire anyways because I'd like to go on with my life. Claim denied because we didn't get prior authorization. Very unprofessional people. But then again, you didn't need to read all this...the Google 2 stars gave you all you needed know. AVOID!

I was so impressed with the speed at which my claim was handled. Would definitely recommend others to take out this theft protection as well, I am totally and completely satisfied.

They was suppose to contact my insurance company on my behave about a policy that wasn't showing up..the rep lied,never called. call myself and got it resolved I called back to get info to file a BBB compliant and the phone was disconnected (how convenient).. currently been on hold for 35 minutes because the manager is on a call.. Avoid this company at all cost.. and the phone just disconnected while I'm in the middle of writing this review.. after a 40 minute wait. Calling back again because I have time and I'm not just going to go away..
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Second time I have attempted to use R/A to change a flat tire on an RV within 3 weeks. First event was never responded to and I had to pay a 3rd party to come change it. Called in second event last night after parking off the highway. No response last night, had to call back this morning...they had no record, so started over. Got a text within an hour that service was on the way, except service company was not aware it was an RV and stated they couldn't change it. Called NSD again, had to start all over since they didn't have any record of the previous calls, and have now been listening to the hold music for over an hour and a half while the operator is trying to find someone local to do the repairs. Advice- if you are going to rely on this company for Roadside Assistance, pack a lunch- you're going to be stuck for a while.
Just got disconnected from the dispatcher for the second time.... unbelievable lack of professionalism and execution.

I am a service provider for NSD here in NC and from our experience with them, they have always tried to treat us good and look out for their customers as well. They are a fantastic company to be a service provider for.

My husband and I are so relieved to have our claim processed quickly. Their customer service was absolutely amazing, and they could not have been more helpful or understanding about what had happened in trying times! We would highly recommend them to anyone who needs theft protection - these guys know their stuff!!

Tried to process a tire repair claim thru this outfit (apparently a sub-contractor for Tire Rack). 1st they (instantly?) processing my claim for $25 (seconds after I submitted the repair invoice). This amount was nowhere on the invoice. When I questioned this a rep came back and said it was an error and the full invoice amount would be credited. 90 minutes later a Supervisor wrote to say the $25 was in fact too much since they didn't cover rebalancing the wheel (apparently even if an interior patch is needed) nor shop supplies. I did eventually find this exclusion buried in the terms & conditions, but clearly even their staff doesn't know about this sneaky little exclusion. I would avoid any purchase that involved Nations Safe Drivers as a 'service' provider or at least consider it of very little value.

Called for a dent repair. Was denied since I did not call within 60 days as per contract. Took me an hour to read the fine print to find out where it was mentioned. Last page no where near the dent repair info. Good way to keep their costs down. Happened with my last car also. Don't bother with this outfit.

Great company ( ) if you completely ignore the fact that they'll pay less than half of what they owe on the gap insurance according to the terms of their own contract. Don't worry, though. Leaving them a voice-mail informing them that you did the math based on their own contract terms and will be reporting them to your state AG and insurance commissioner will help them suddenly find and send the rest of the money.

Crazy how fast you guys found another almost $2,000 that needed to be sent to the bank.

Also please learn how to answer your phones and respond to emails. Seriously how do you people even stay in business? Oh wait I forgot. You just steal people's money and hope they don't read the rules you created.

Eventually that business model of yours will get you in serious trouble with some higher power.

I'll be reporting to the BBB next. Cheers

Horrible company as well as horrible service. I rented a car from BUDGET car rental on COLERAIN AVE. Which is located 5 mins away from my home. When the tow truck driver got to my home he proceeded to tow the truck ALL the way to the AIRPORT location in KY. Which in BUDGETs system ruled the CAR as not RETURNED. I reached out to the tow truck driver asking where and why would he TOW the car to the AIRPORT in KY. He proceeded to be NASTY and wouldn t tell me the name of the company HE worked for. This is a company that BUDGET CAR RENTAL deals with which is mind blowing to me that this company would even deal with such unprofessionalism.

I am a small business owner myself and I understand that being KIND to AlL my customers is CRITICAL to my business!

Anytime you have HORRIBLE customer service and don t take care of those INDIVIDUALS is a terrible way of showing how much your company CARES about the way they re company is being represented.

I also kept the TEXT messages I would LOVE for someone to reach out so I can show them how there driver talk to customers!!!!!!!!!!!!