Horrible company as well as horrible service. I re...

Horrible company as well as horrible service. I rented a car from BUDGET car rental on COLERAIN AVE. Which is located 5 mins away from my home. When the tow truck driver got to my home he proceeded to tow the truck ALL the way to the AIRPORT location in KY. Which in BUDGETs system ruled the CAR as not RETURNED. I reached out to the tow truck driver asking where and why would he TOW the car to the AIRPORT in KY. He proceeded to be NASTY and wouldn t tell me the name of the company HE worked for. This is a company that BUDGET CAR RENTAL deals with which is mind blowing to me that this company would even deal with such unprofessionalism.

I am a small business owner myself and I understand that being KIND to AlL my customers is CRITICAL to my business!

Anytime you have HORRIBLE customer service and don t take care of those INDIVIDUALS is a terrible way of showing how much your company CARES about the way they re company is being represented.

I also kept the TEXT messages I would LOVE for someone to reach out so I can show them how there driver talk to customers!!!!!!!!!!!!