Tried to process a tire repair claim thru this out...

Tried to process a tire repair claim thru this outfit (apparently a sub-contractor for Tire Rack). 1st they (instantly?) processing my claim for $25 (seconds after I submitted the repair invoice). This amount was nowhere on the invoice. When I questioned this a rep came back and said it was an error and the full invoice amount would be credited. 90 minutes later a Supervisor wrote to say the $25 was in fact too much since they didn't cover rebalancing the wheel (apparently even if an interior patch is needed) nor shop supplies. I did eventually find this exclusion buried in the terms & conditions, but clearly even their staff doesn't know about this sneaky little exclusion. I would avoid any purchase that involved Nations Safe Drivers as a 'service' provider or at least consider it of very little value.